03-14-2018 I asked the seller if they really want me to do that since they are responsible for the shipping costs. 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If so, you absolutely do not want to pay the return shipping yourself - I doubt the seller will voluntarily give that money back to you upon return. Read our most popular questions and answers on how to handle return shipping for items you've sold. I'd create a "paper" trail. Who's responsible for return shipping costs depends on why the item is being returned. And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. https://twitter.com/askebayhttps://www.facebook.com/eBay/. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . I am a busy person so i forgot to check one last time if it was reset. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. Make sure the barcode is clear so the carrier can scan it easily. If the Seller realizes that they will have to pay the return shipping for the fishing rod, and that would cost twice as much as the rod sold for, it makes no economic sense to do so, and they will probably abandon the fishing rod (meaning not pay you to ship it back) and eBay will issue you a full refund. I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. You dont need a special printer or self-adhesive labels when printing return shipping labels. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Is there a time-limit by which the DVD must be back with the seller ? They're just hoping you don't know that. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Since you are both in a transaction it is ok for you to give them your email address. You can't edit, refund or cancel a prepaid label if the buyer wants to return one. Sign in to your FedEx account, or, if you don't have one, register online. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Don't use duct tape. Contact the seller for a return shipping label. Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. The seller is responsible for paying the return postage, this is their problem, not yours. Select a label-free, box-free return location after initiating your return through Your Orders. The seller either has to provide you a pre-paid label or send you the money to return. If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. If you dont have one, you can order supplies online or buy one at The UPS Store. Would you like to get help at the customer service hub? If you don't have one, you can order supplies online or buy one at The UPS Store . Thanks for your advice,reallynicestamps. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. Returns may be handled differently on them. "The seller can't send a return shipping label". Hopefully I won't have to do a chargeback. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. If they don't send you a label do contact cs through FB it Twitter before the date that you are supposed to send the phone back. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. Now there is a message from the seller that they can't send a return shipping label. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. and our If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. ", Are you sure you can't send it USPS Priority International? Youve got three options to get it to UPS: Copyright 1994- We recommend using a tracked service for return shipping. Your buyer can then print the label and use it on their package. I've received the damaged fishing rod from USand started the return process. Wrap items separately and use cushioning material. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. Says he will only "refund upon receipt". Type a message to the buyer. your return. Just print your own shipping label with postage and then schedule a Package Pickup. Oh, Ship! I'm returning an item - Seller can't give a shipping label. If youve accepted the buyers return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. 11:02 AM, "Are you sure you can't send it USPS Priority International? A dialog will open as you type your search terms. 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"See return details" button in both messages Send the item back The seller is responsible for return shipping charges. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. If you're not able to resolve things with the seller, you can ask us to help. I have been waiting for a few days already for you to act. Enter the package details. . Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. What happens if the buyer refuses to pay for return shipping? A strong shipping strategy is key for a successful holiday. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You have 21 days from the date you opened the return to ask eBay to step in. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. 770752426095 bcb85849-4774-4837 . If there's still no resolution, I'll try those two links you sent. returns, This isn't the information I was looking for. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. Archived post. 03-14-2018 Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). Buying used phones requires a little bit of willingness to learn.". Seal your box with plastic or nylon tape at least two inches wide. Send the funds using the buyer's preferred method. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. I contacted the seller and they said that ebay will pay me once I send the item back since they froze the money. ". Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). Examples of alternative shipping arrangements. Buying used phones requires a little bit of willingness to learn.". Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. They told me to ship the item to an address they provided. Thanks! So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Typically shipping software is used to create return shipping labels. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. If you return an item using a paid method, we'll deduct the cost of return shipping We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. SelectExamples of alternative shipping arrangements below for more information. Other ways to send the item back. Now I'm supposed tosend items back. View cart for details. Download the label as a PDF. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. Choose the label you want to send to your buyer. First things first - you need to pack your items in a sturdy box. Copyright 1995-2023 eBay Inc. All Rights Reserved. They can then print the label and use it to send the item back to you. Tip Archived post. Sometimes, it just doesnt work. I'm in Prague". I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Here you can discuss all things shipping with other members. Choose how fast you want your package to arrive. And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. I'm nto trying to scam anybody. In the message section of the return, write to the seller. You can return items in the following ways: To see which options are available for your return, go to Your Orders. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If youprefer, you can provide the buyer with another method of returning the item. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. These reps are better trained and are not yet burned out. 2023 The last message from the seller: "wow did you know there are actually humans behind these sales? Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. I sent a message the seller for a return label, but there was no reply. I see, femmefan1946! What site do you login with? eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. Thanks,pjcdn2005. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. Under Browsing history select 'Settings'. United Parcel Service of America, Inc. All rights reserved. First things first you need to pack your items in a sturdy box. You do not have permission to remove this product association. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Seller "can't send a return shipping label. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Make sure you know what you can ship and what you cant to avoid delays and fines. If you choose to use your own carrier, we recommend using a tracked service. I am quite surprised about the "The seller can't send a return shipping label" message. I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. When I get a return as a seller on the items where "the . zip code are eligible for Free Returns. So I will turn to ebay and see what they will do. madison county il property tax exemptions, where in puerto rico was replicas filmed,
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