Additionally, we have emailed a $20.00 Coupon to use on a future purchase. Report your business closure by contacting your state's Secretary of State or other business authority, as discussed more fully above. **************************************************************************************. Inspired Life. Customer placed an order on 5/1/2021 at 10:40am CST for three items online. Our system did calculate the shipping tax into the order when We want to have all three channels available to her and we see all three channels working together. The discounts are steep, anywhere from 70-90%. Soft Surroundings is part of the Apparel & Accessories Retail industry, and located in Missouri, United States. Soft Surroundings is the top shopping destination for unique women's clothing, artisan jewelry, comfort shoes, time-saving beauty solutions, lusciously soft bedding and home dcor. If possible, give your employees some notice. Also, staff members announced that it was closing. We'll guide you through the process. Other than relocations within the same city, the chain has never closed a store. If they did use our return label we are able to let the customer know the status of the return. The company offers great discounts to employees and provides much training in store stockrooms and creative layouts. On the receipt of my order the invoice, it does not have my address. Its impossible to speak to a live person or leave a message on the phone. Lawyer must be part of our nationwide network to receive discount. You agree to receive email communication from us by submitting this form and understand that your contact information will be stored with us. It arrived and was too small. apologized to her and set up a replacement order for her at no additional cost Soft Surroundings Announces Majority Investment From Brentwood Associates, announced that it has sold a majority interest in its company. BBB is here to help. Soft Surroundings reaches its customer through its print, digital and social media channels as well as a national footprint of 80 stores. After paying for costs associated with dissolution and outstanding debts, remaining assets should be divided by the business shareholders or members as provided in the shareholder or member agreement. Myself, I payed $84 for 2 dresses and a sweatersaving myself $262.97 because of the store closing markdowns. I ordered a Tiki Town Dress online in PXS. BBB Business Profiles generally cover a three-year reporting period. I entered my own shipping address as I thought this was a matter of formality for the purchase. The Missouri-based businesss media representatives have not returned emails. She adds that these strong, independent women want to exhibit their distinctive style regardless of their age. As a result, the business has more than doubled the number of its retail locations. The customer never contacted us regarding this order. Nicolette Crinkle Quilt $370.00 to $390.00. I paid via check. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. *******************************************************************************************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It continued to install a bold retail expansion strategy. Kingsgate Center. It has developed into one of the most well-known retailers in the nation. Post-Dispatch business reporters bring you insights into the latest news in the St. Louis business community. OneWest Bank, FSB is acting as administrative agent for the senior credit facility. Probably the worst customer service I have ever received. Soft Surroundings Store Locations | Soft Surroundings Find a Store Search by City, State or Zip Code ( Clear ): View All Stores Store Information (Click on a map marker to view store details) Upcoming Events in our Stores Please check back later for upcoming events! 5-7 business days. You will need to take this step in every state where your company is registered to conduct business. Customer placed a second order online on 5/31/2021 at 1:20pm CST for two items. This also included reworking the new shop prototype and enhancing site selection procedures. 3 complaints closed in the last 12 months. We are based in St. Louis, Mo. Soft Surroundings Soft Surroundings Reviews 104 Poor 1.8 VERIFIED COMPANY www.softsurroundings.com Visit this website Write a review 1.8 total 1-star Filter Sort: Most relevant DP Denise pascal 11 reviews US Updated May 18, 2021 DELAYS, delays.. Something has changed there in the last 5 years. BBB is here to help. Was going to charge me $10 more than should have for shipping, but I caught the error. I have sent emails and received automated messages with a generic content. VANELi Yada Buckle Slide $150.00. After being super-pressured at the first store I visited at the Alderwood Mall today, then overloaded with tons of unasked-for product information at the second store I visited, this store was a . customer at the phone number provided relaying this same information. PitchBooks non-financial metrics help you gauge a companys traction and growth using web presence and social reach. Womens Clothing, Shoes & Jewelry | Soft Surroundings THE NEW DEBUT SUMMER STATEMENTS shop new ARRIVALS use code: summerfun 30% OFF 200 use code: summerlove SAVE MORE ON EVERYTHING $ 20% OFF 150 $ COLLECTIONS WE LOVE GLOBAL ARTISTRY SUMMER GETAWAY THE DRESS SHOP COLOR CRUSH SUMMER'S FAVE FABRICS Air on the side of elegance in summer's As retailers across the country struggle to grow amid consumer shifts from brick-and-mortar shopping to e-commerce, Creve Coeur-based Soft Surroundings is adding 16 new stores this year. Report your business closure by contacting your state's Secretary of State or other business authority, as discussed more fully above. received. As an illustration, Walmart has taken cost-cutting measures. to her. Closing your business is rarely easy, but doing so deliberately can help you avoid legal liability down the road. The consent submitted will only be used for data processing originating from this website. Grant Williams, a native of St. Louis, and Sheldon paired up to form Soft Surroundings. Founded in 1999 and headquartered in Maryland Heights, Missouri, Soft Surroundings is a lifestyle brand and retailer of women's apparel, home, and beauty products. To learn more, visit www.nudgerewards.com. Unfortunately, sometimes there are more debts than assets when it's time to close a business. This follows Brentwoods recent successful exits of portfolio companies Array Marketing Group, Filson Holdings, and Ariat International. Dissolution involves formally notifying the following (among others, as applicable): You will need to file formal Articles of Dissolution and pay required fees to the state business authorities. She had extensive knowledge of the womens apparel and home industries. The brand made its debut as a catalog company, but has expanded over the past 20 years to include a formidable online presence, and also a number of brick and mortar retail stores across the U.S. Of these three items only the Broderie Tunic was in stock and future ship dates were given for the Nice Try Sandals and the Serendipity Halter. Brentwood was represented by Greenberg Traurig LLP in conjunction with the transaction. The Broderie Top was shipped to her on 05/03/2021 and was delivered to the customer by FedEx on Monday 5/12/2021 at 12:17pm EST. The discounts are steep, anywhere from 70-90%. I told him this was not fair or right and wanted to speak to someone above him. Told me an item was out of stock when it was not and then when I pointed out that it was out of stock sent me the wrong size. Sales Associate 15 reviews. Is Elf Bar Going Out Of Business in 2023? On May 22, 2020, I returned some items (in 2 separate shipments) to Softsurroundings using the return label they provided. The gift card was sent to the email address provided *************** on 5/8/2020 at 9:59 pm CST. Myself, I payed $84 for 2 dresses and a sweatersaving myself $262.97 because of the store closing markdowns. Soft Surroundings Outlet has all discount clothing types--skirts, tops, pants, etc. Order was confirmed on April 4, 2020, by the Merchant. Founded in 1999 by the current executive team of Robin Sheldon, Tom Wilcher, and Grant Williams, St. Louis-based Soft Surroundings is a unique, multichannel lifestyle brand, offering proprietary apparel, beauty and home solutions to todays active woman who has tremendous demands on her time. Since 1984, Brentwoods dedicated private equity team has invested in 41 portfolio companies with an aggregate transaction value of over $5 billion. Impacts and Reasons. Soft Surroundings is a women's lifestyle brand, offering unique and comfortable apparel, luxury bedding, and a range of beauty and fragrance products through its catalog sales center and 80 store locations across the U.S. After temporarily closing locations in response to COVID-19 at the end of March and furloughing the majority of its workforce, Soft Surroundings reopened 53 of its locations over the course of four weeks in May and June. Due to the companys declining profits, several stores had to close. error. Sheldon claims that Soft Surroundings seeks to offer each woman clothing, cosmetics, and bedroom accessories. 2023 Trustpilot, Inc. All rights reserved. Discontinued News All rights reserved. List your business creditors, including: If your business has sufficient assets to meet all obligations, then pay your outstanding bills and ask creditors for 'paid in full' letters to document you have satisfied your accounts. File a. I was waiting on this particular order and decided to track it with the tracking order provided. The window of time for filing claims and circumstances around such claims are defined by each state's laws. Sheldon, a native of New York, relocated to St. Louis to launch Soft Surroundings. Soft Surrounding operates a strange business model. What should I do with assets when closing a business? The customer is welcome to return the item refund however she is responsible for the return shipping cost. The customer then 14 reviews of Soft Surroundings "We were driving by Victoria Gardens and my wife screams OH MY GOSH (I thought I was going to run someone over) I'm like what! As of June 13, 2020, neither one of us has received the gift card. The store joins another location in St. Charles and a Cabelas which has the same owner in Hazelwood. In addition to growing its highly successful catalog and e-commerce business, Soft Surroundings is expanding its retail store network, with recent store openings in Kansas City, MO and Denver, CO. Don't know how to go further without help from you. They have also expanded their attention to internet sales and delivery services to stay competitive. Rocket Lawyer has helped over 20 million businesses, families and individuals make legal documents, get attorney advice, and confidently protect their futures.Legal information and other services are delivered by or through Rocket Lawyer via RocketLawyer.com. Personalize which data points you want to see and create visualizations instantly. She is welcome to send the incorrect size back or donate the When the customer clicks on the shopping bag to check out the default shipping address stored in the customers account will automatically populate however an alternate address can be selected from the customers address book or enter a new one prior to proceeding to the payment page. There was a problem saving your notification. It caused much sadness for the customers. Well guide you through the process. Regardless of where she shops, we want to make sure its easy for her, Boddy said, referring to his mostly-female customer base. Don't forget to include business tax obligations not yet paid. Soft Surroundings Reviews by Job Title. Whatever the reason for shuttering your company, you'll likely have some questions about how to proceed. Understand that if you are not able to pay your creditors in full, they may file claims against you for payment. But not to worry, Soft Surroundings the brand is not going out of business. About Soft SurroundingsFounded in 1999 and headquartered in St. Louis, Missouri, Soft Surroundings is a leading aspirational lifestyle brand offering unique solutions to today's active woman who has tremendous demands on her time and craves interludes of comfort, romance and relaxation in her life. About Nudge RewardsWe're on a mission to connect experience-driven brands with their frontline employees in meaningful ways that drive their performance potential. See savings in cart! The growth of internet shopping and the companys failure to reduce expenses and boost income appear to be the main causes of such issues. Online the dress I asked for in the exchange is available. Unique Pieces. Soft Surroundings has an overall rating of 3.4 out of 5, based on over 182 reviews left anonymously by employees. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. Win whats next. What other things should I do when closing a business? "Soft Surroundings is a great example of a brand that knows the value of frontline insights and was able to surface and scale best practices across locations when it mattered most.". We told her at that time that the Tory Tencel Top was delivered and to check her porch, She made no mention at this time of cancelling the Serendipity Halter. She had previously worked as an interior designer, cataloger, and vice president of merchandising for the womens fashion shop Coldwater Creek. . By the end of 2018, 79 stores would be operational, according to a spokeswoman from Soft Surroundings in May 2018. I Was told that due to covid 19 closures that refunds were late and mine was coming, an explanation which i accepted and understood. Several mistakes were made. If a customer contacts us asking where their return is we ask them if they used the label included with the package. Customer Service Representative 16 reviews. Retail Assistant Manager 13 reviews. Soft Surroundings General Information. In the St. Johns Town Center, the Soft Surroundings outlet is closed. Soft Surroundings expanding again, with plans for 16 new stores. I worked part-time at Soft Surroundings for almost two years while going to college. See savings in cart! I will never purchase from this company again and would not recommend them to anyone. Let us help you incorporate your business. finalized. The company specializes in women's clothing, accessories, shoes, bedding and beauty and fragrance products, enabling customers to get products as per their choice. I returned ordered merchandise to the company using the company provided return label within days of receiving the item. Soft Surroundings consumers are served via an omnichannel marketing and operational infrastructure. first order shipping is automatically applied. Seek legal guidance when needed for a smooth dissolution, Secretary of State's Office (in each state in which you do business). I have receipt from USPS, but they hand off to someone else to deliver to Soft Surroundings. Email notifications are only sent once a day, and only if there are new matching items. The customer then called us on 7/12/2021 and provided us with her order number of ********* requesting to cancel the Nice Try Sandals and the Serendipity Halter from this order which was done as requsted. We pride ourselves on providing the highest quality service. Business of Sports: Qatar's $200 Billion World Cup May Be Last of Its Kind While Qatar has reportedly spent $200 billion or more, most nations are now unwilling to spend a fraction of that on. Go-To necklace for National Wear your Pearls day a Soft Surroundings we pride ourselves providing. Tinley Park Links and Community Information. Isabel Pima Long Sleeve Tee $49.95 Top Rated Buy 3 or more SAVE 30% off. When typing in this field, a list of search results will appear and be automatically updated as you type. Photo by Chris Lee, clee@post-dispatch.com, FILE PHOTO: Beauty specialist Lauren Niewoehner (left) applies makeup to Judith Pickens of Ballwin in the cosmetics section of Soft Surroundings on Tuesday, Jan. 26, 2016, in Richmond Heights. Get the full list, Youre viewing 4 of 5 board members. With approximately 200 employees at its corporate headquarters, Soft Surroundings had estimated revenue of more than $300 million in 2017 despite a challenging retail environment. The order # ********* totaled $146.22.I have been ordering from Soft Surroundings for several years and have received my orders at various addresses over those years each time I moved. Incorporate for FREE + hire a lawyer with up to 40% off*. 225 were here. Sign up for our newsletter to keep reading. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Intelica CRE, a local commercial real estate firm, has expanded its ownership group with five new partners. This information was provided to the customer when selecting the items, at the order summary page before completing the order as well as her order confirmation email that was sent to her email address of ****************** on 05/01/2021 at 10:51am CST. During reopening, Soft Surroundings empowered returning associates with real-time information on new procedures, health and safety updates, and leadership bulletins to reinforce and keep pace with evolving protocols. Sign Up For The Tinley Park Mom Newsletter to receive exclusive updates and deals only for subscribers, delivered to your inbox. It focuses on offering women's clothing and accessories that are trendy and comfy. I cancelled my order with Barbara items no. Lubbock, TX 79423. Following the appropriate steps to dissolve your business is important, as doing so can limit your continued liability. He said he could not send me a replacement and also could not refund my $146.22. Robin Sheldon inspires women to look out for themselves. Today, I request a full refund of the items I have returned. I have lived at this address now for over 2 years. Don't forget to also cancel business licenses, permits, and trade names/assumed business names. She decided to fill the void when she saw nothing available in the retail industry for this group. are sorry to hear the customer is not happy with her recent order Management was always flexible and caring, working with my needs.
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