why won't my dvr play my recordings optimum

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why won't my dvr play my recordings optimum

I was advised it was a Freeview issue, not Samsung's fault, but when pointed out the same happens with the built in freesat they went quite on that. I agree, this CDVR issue seems to be similar to that of a week or two ago. TV. Recorded show won't play on DVR. Program didn't record. Invalid Optimum ID, please complete all fields. We can't get your messages right now. I doesn't appear to have worked on this one. I have my DVR set to automatically record several shows. I have tried various attempts to solve the issue with Samsung via their chat line and a telephone call back response but to no avail. So if you have this problem report it as a fault to you retailer. If you're still unable to fast forward after . If the problem persists, unplug your receiver and wait 15 seconds. in. I anyone else having this problem? To change that, you just need to restart Game DVR task, and you should be able to record again. Restart the game and try recording again. My recording scheduled for 6:00pm started as scheduled. Would I recommend Samsung to my friends - what do you think? It looks like I will have to oversee all of my series scheduled recordings to catch the ones that should be recording but dont or cancel them all and reschedule them. Ask a question. When I tried to watch my recording, rec'd msg that it was no longer accessible because there was no internet. Leaderboard. Press PAUSE while watching any channel. Reference Code:RCD-1007. Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. Thank you for that information. Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! Recording may sometimes work only once or twice. Ensure all cables are plugged in correctly. This is the same brand, size, and type of TV shes had for a while, but this specific TV is new and was purchased June 20 2020. Each time you press the button, the output resolution will change. When I checked the app, these out of date scheduled shows did not appear. I'm spending too much money on an unreliable service and I am not happy about it at all. This was set on TVkey and i changed it to the other setting, Samsung. So, just go and update your game, if the update includes the DVR support, youre good to go. Manage and delete. Several of the recordings gave me an error, some won't start, while some played ok. Live streaming works ok both ways. Technical support is no help. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. Been using an old one. On the guide it speared the program was recording but at 3:10 it was not showing up in the recording list. Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date. Power cycle your DVR / NVR. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. Press DVR on your remote to access the Recorded List. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. in. We strongly recommend that you upgrade to a more current browser. I have been recording programs on DVRs since 2005, and unless the power was out, never had a problem. If you do not have a connection, connect your router to your DVR / NVR using a different Ethernet cable. 13-09-2018 In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there . in, 21-01-2018 I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. Not even when we go to scheduled shows can we find it. Optimum.net is compatible with a wide range of browsers. Highlight "Play" and press SELto start watching. Would you be able to confirm what channels and titles of the programs are that you are experiencing trouble with? 08:09 AM Sign in. Sometimes if you open the actual My DVR application and play from there instead of selecting the show from the MY TV section it will work. Then, press the POWER button again to turn the DVR on. To save you from further headaches, here is the list of graphics cards needed for running Game DVR feature on Windows 10: If youre sure that your graphics card is compatible with Game DVR, but youre still unable to record your games, theres a simple solution. As you are typing a drop-down list appears. That post suggested that i retune the TV , not automatically but manually (under broadcasting , then expert settings). To see the location of your captures, open the Xbox App, select Settings, and click Game DVR. Seems like I have to reboot the box a lot more often these days. Our team wants to reach out and touch base. I would have the issue in the Android TV app, but if I launched a web browser or used the Android app on my phone, the recording would play just fine. Has anyone experienced anything similar or able to suggest anything that may help us fix this? Question About Spectrum Voice (Landline) Caller ID Information? My DVR View recordings You have no recordings scheduled. They are responsible under consumer law. This is a mess, I'd use YouTubeTV, but Spectrum's internet costs are crazy without bundling discounts. I then disconnectedthe phone from my WIFY and restarted it andthe app using my wireless data. I checked and the programs are on my series recording list. Didn't record, disappeared from Scheduled Recordings, and when I tried to set a new series recording for it no red dot appeared, nor did the show reappear in scheduled recordings. Right now, the challenge to Spectrum is getting Cloud DVR to hold onto its reliability over extended periods of time, And for many customers with Cloud DVR service, that has not happened yet. Intel: Intel HD graphics 4000 or later, Intel Iris Graphics 5100 or later. If you still cant access the game bar, maybe your game is simply too old for it. It seems to fail quite randomly, sometimes OK others - no! I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. Type your message in the text area near the bottom of the window Press Enter to send it. Windows 10 stores your game clips and screenshots in the Videos folder by default, in a folder named Captures. in. I wanted either recognition that the device was faulty or that the design firmware was the problem. We have a 32 Vizio smart TV. Having trouble with a U-verse TV recording? We hope that these solutions are going to help you to solve your issue. The email stating this is posted on the ks owners refund more info thread on these forums, think about page 3 or 4 under @paul111, 09-11-2018 Moms give us everything. I have checked and it looks like the ticket that was opened. Try to skip back and replay, or stop and restart the recording. Hope this helps, 09-11-2018 You can also move this to different places on your PC, including elsewhere on your hard drive or to external drives. Weird. Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar. An "Xfinity Support" graphic replaces the "To:" line. My mother always manually sets her DVR programming. I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. I though my shows were coming through the dish not over the internet. This is not applicable on TiVo Mini VOX. Wait 10 seconds. Follow the on-screen instructions to complete set up with your remote. Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. The recordings in question were three NFL games. The DVR issue has been occurring for about a month. If the guide does not appear on HD channels and you are using non-HD cables (e.g., coax or RCA cable), you will need to adjust your settings (see Why doesn't the menu/guide come up now that I have an HD/DVR receiver? Highlight Recorded On then press 'OK' Ensure that 'All Devices' is selected 2 0 U user_9785b3 Visitor 2 Messages You will then see the screen flash twice, which means the game is recognized. I felt as if I was the only person who had this trouble and now I see that I am not alone. Two more were scheduled today but never appear to have recorded or if they did record they are not showing up in the CDVR recording list. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. TV Forum requires membership for participation - click to join, #DVR #won't load #cannot view #recorded show. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. Unplug the receiver or DVR power cord from the wall or back of the box. I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). , I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. Please try again later. If you press the Record button from the on-screen guide, there are three options: 2 timessets the series for that channel in that time slot. 12:12 PM The proof that they knew about this issue was when they said I could have the same issue with new TV as it was an ongoing unfixable issue, which was sent to me by email from the UK CEO's office. Enter another ZIP to see info from a different area. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. I used the web page interface to cancel the series and rescheduled the series and the recording now shows up in the CDVR listings as recording. Well we have a couple of advice for you, if that happens. Please do not take this as a personal complaint of you but I really like the concept and get frustrated when I cant use it. I get similar errors on my Android phone app and web page interface. The screen flashes once the recording starts and completes. Custom keyboard shortcuts may sometimes not work because some games block keys. Reddit and its partners use cookies and similar technologies to provide you with a better experience. in, I have also recently had the same problem with my Samsung UE55NU8000 in that it was working on timed recordings with the 5min notification before the programme started, then it recorded to my 4TB harddrive and this worked fine for about 1 month or so. Some recordings won't play. Only one of them is connected to the associated TV set by HDMI. X | `>`. That is great news!! I would recommend cancelling any other scheduled recordings and rescheduling them. I have been using the Cloud DVR for about 6 months. I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. I've been able to watch recorded NFL games of my local team, but these three recordings I had issues with were not my local team. Some Windows 10 users might be having to trouble recording game clips using Game DVR. Select Settings from the Start menu then go to Update & security, and select Check for updates. Service unavailable at this time. In contrast cable box DVR, Internet, and Phone service have an excellent reliability record from Spectrum. 21-01-2018 . None of the devices show the recording that disappeared or were scheduled to record but appear to have not recorded. I recommend rebooting your modem and running a speed test to verify your internet is working well. When I go to the live show, it says it is recording, but its not. The Xbox Support team provides information to help users resolve some Game DVR issues on Windows 10. For me, the problem started again yesterday, and is continuing today. :), Can you please send us a private message with your full name and full service address to get started? Skip to main content. Has Spectrum done any surveys on the customer satisfaction of the CDVR? Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. Normally the HDMI port is not connected to the DVR. Check out our guide on the best game recording software to use in 2019. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Having done a full factory reset , retune etc the problemstill persisted. We strongly recommend that you upgrade to a more current browser. If you want a response from the company it is best to contact Customer Support. Do not ask or give PII. I've noticed it helps a lot to set to record . 29-11-2018 Knowing that a lot is now recorded (or sourced?) After multiple convos with Hulu support and team, this issue is still present and is caused by a series of blockers. Time-saving software and hardware expertise that helps 200M users yearly. You can do so by opening the Xbox App and selecting Settings. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. My mother always manually sets her DVR programming. If I try the recording an hour or couple later it will play. It would work for a few weeks then stop scheduled recordings. I watched one and when I came back to watch the other both were gone. Guiding you with how-to advice, news and tips to upgrade your tech life. Right-click on the taskbar and go to Task Manager, Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task, Now, press Windows button + G again, and you should be able to record clips you want. Its not even worth it to watch a recorded show because you miss so much. If you should need us for anything else, please do not hesitate to reach out to us! Want to learn how to use the Support Forums? As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. They even say I have not heard if this before! Can you tell me if they are working on my CDVR? Update your apps and games in order to use Game bar with all games. Invalid Optimum ID, please complete all fields. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording . The occasional Recording Unavailable Were sorry were unable to play your selection. It is on the ks owners refund more info thread, on page 3 or4. in. Unfortunately there is no way to recover programs that did not properly record. Please let us know in the comment section below if we somehow missed any issue known regarding Game DVR. We are very happy to hear that and were able to assist! Cookie Notice 03:03 PM Because this action fixed an earlier scheduled recording I rescheduled all my series including this one earlier this morning hoping it would proactively stop the missed recordings. So disappointing. I suppose I have a claim under the sale of goods act against the retailer (Currys) but Samsung support really is a case for BBC watchdog! Continue pressing the Resolution button until the TV displays a picture. Time-saving software and hardware expertise that helps 200M users yearly. U-verse TV. Heads up friends! I am going to send a private message from our Community_Help handle to request further information. Instead, type "Xfinity Support" there. Game DVR recording is a great addition for all gamers in Windows 10. The most important component for running Game DVR is graphics card, so if you dont have enough powerful graphics card, you wont be able to use all Game DVR features. Recordings are not showing up until several hours after being recorded. And it is recording repeat episodes, when I always set the DVR for new episodes only. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if its still there), and then select End task. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Using the arrow buttons on the remote select 'Saved'. If youre not sure how to do that, follow these instructions: I also have to mention that some games dont recognize when Windows button is pressed, so if you notice that you can record some games, but you cant record others, go to Xbox app, Settings, Game DVR, and set different shortcuts for recording. Not associated with Microsoft. Choose the 'Set or cancel a recording' button (that's the one that looks like a red circle) and hit ok. To fix the issue, restart Game DVR: Close the game. in, It as know issue with all Samsung TVs since the ks series. Everything Itried did not resolve the problem asI didbefore , however on your original post i noticed a related discussion on the same page " Schedule recording problem solved " by Mikescooby. Help would be appreciated. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. NVIDIA: GeForce 600 series or later, GeForce 800M series or later, Quadro Kxxx series or later. Please try again later. Reconnect, and power back on. Thank You for your response. It does not appear to be one particular channel or program title. the CDVR. If I do a Spectrum speed test when I am having issues with a recording I typically get a Download speed over 200 Mbps and an Upload speed over 20 Mbps. Others give errors when trying to start them. Samsung had me resetting, the replaced the one connect and main board, each time it would work for a couple of weeks then stop. Apparently the DirecTV DVR is showing that General Hospital is set to record all this week and that the episodes are new, but so far none of them have actually recorded. 03:07 PM Although youre available to run some other screen-recording software, broadcasters and some popular games, like Skyrim, you maybe wont be able to run Game DVR feature. in, 13-09-2018 You can select these functions and they will show in the scheduler however no notifications are received or recordings started. Connect your DVR / NVR to a router with an Ethernet cable. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. Anyone have any insight as to what the issue maybe? I do wish Samsung would get this right. Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips.

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