Contact them by mail, go visit the store in person, call them and email until you reach a satisfying conclusion. Passwords are 6-20 characters with at least one number and letter. No one say hello we will be with you in a moment. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Yes Visionworks puts customer satisfaction first. Heres how to request a refund immediately: DoNotPay will send your refund request automatically after you complete the steps. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. We do not issue refunds for returns of damaged merchandise. It would appear something is wrong. The staff and front desk crew were friendly but *************************** was as cruel as it gets. How do I know I can trust these reviews about Visionworks? In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone . It just happened I had been at a large store with optical service a few weeks back so asked if they knew if this issue could be repaired and they said no, not fixable, I was very pleased to learn differently! **** & telling him that I believe *********** location did a rush job on my exam and gave me the wrong prescription in my glasses because everytime I put these glasses on my face I get headaches. I understand delays may happen sometime, but there should be some type of compensation for this type of delay. Can You Return Prescription Glasses? Has anyone returned their glasses? Not only did the measure and then make my glasses incorrectly. We do not send replacements before we receive and inspect the returned merchandise. Overcharged $400 at checkout (was corrected before I left). Visionworks offers a simple 30-day, money-back guarantee. When I called them they directed me back to the store and said they cannot do more. Unlock for unbiased ratings and reviews for products and services you use everyday. I went back to Visionworks to calmly explain that I felt that this was in error and if the clerk could void the three transactions, "*******" the clerk, was very rude and unprofessional towards me, she loudly stated, "It is not a big deal, your credit card company can refund you in thirty days", unquote. Any time within this window, you will be allowed to exchange your glasses completely hassle free. So I went in to get my glasses and contacts, I did the exam and they were trying to pressure me into everything they offered but I didn't want that. I am still trying to get a pair of glasses that work! I ordered and paid for glasses in January from store 338. No Visionwork currently does not have any international shipping policies in place. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. I was told that Visionworks was not allowed to cancel that text feature until they contacted the customer. When I came to pick up my glasses 2 weeks after the appointment they only had the reading glasses. Follow. But. that I have received emails and texts everyday since the 10th saying they were looking forward to seeing me at this appointment. On Dec 8 I went in to pick up my 3 sets to find only 1 had arrived, with no clue where the other 2 were. We gave the store our home address, phone number, etc in Georgia to let us know when they would be in. We use dedicated people and clever technology to safeguard our platform. Currently, they do not offer a way to track your return or refund process. We'll replace your frames free of charge if they are damaged or broken plus, you'll get great deals on replacement lenses. I thought the price was good and hope I will be pleased with the glasses. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. no I did not pick them up. I was not able to reschedule these appointments. Le'Ashia was very helpful with making sure my checkout went well and that I received my glasses add ons that I wanted. If you want to return a product, go to your nearby Visionworks store and approach any of the employees that you want to return the item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_10',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); The item must be in its original condition with no marks of use or damage, and the merchandise must have the companys tag on it. The glasses you return must be in like-new condition, with all included packaging and accessories. Including ours. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. Frames and lenses purchased in a store have a 60-day . This was very uncomfortable and kind of rude on their part. I am a customer/client and I have a right to approach the others but they stonewalled me. Dear BBB,I thank you for apprising us of the complaint submitted by ****************************** After reviewing the details of the complaint, a member of management reached out to ****** to process the refund and is sending a copy of the refund receipt. I have been sitting here and it's after 215 pm. We aim to provide readers with the most up-to-date information available about today's consumer products and services. If you need to return your glasses, if its within the 100 day grace period, you will be given a free return, or a free exchange. Upon entering the store EACH TIME we were left standing there unacknowledged by anyone. Later I received. However, we do not cover or reimburse the shipping cost for returning defective merchandise back to us. She helped me in every step of the way. I once again call and she says there is no order. Are they there just to test and collect insurance money. To reschedule to an appointment that actually makes sense. If you do not have the return form, we will provide it together with your RA number. Guarantee vary from product to product and can even vary for the components. Every . We do not apply a refund credit to your new purchase. If you dont immediately know where the nearest Visionworks center is, you can use the Visionworks Store Locator to find your nearest store. Return policy I called the store with no help and also spoke with management for a full refund. All the franchisees are limited by the corporate control/oversight. Insurance, Plans & Prescriptions Do you accept my vision insurance? Incomplete returns will receive a reduced credit reflecting any missing accessories. Waiting to see how long it will be to correct the mistake and if they in fact do correct the mistake. Please also share your experience in the comments section so that other customers can benefit. I waited another 15 minutes before I was greeted by anyone. The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. All glasses are under warranty for the first year, which covers manufacturer defects . My daughter had appt that workers gave me info she could attend alone at 16 as I was working. The quality of visionworks products is terrible! When I asked to speak with the doctor or leave message for Leslie, I was refused. listed below. Visionworks ranks 162nd among Eyeglasses sites. I tried to get an answer and all she said was I'm not going to argue about this and walked away. I tried calling them to get the status on my glasses and contacts but their automated system is so messed up I couldn't find anything out. Visionworks is a company based out of North America. View more information about our in-network insurance policies. Disappointed. are you sure you didn't pick them up. Exchange If you purchased a product from HD Vision Works that you wish to exchange for an alternative, you can return the item for a refund (a restocking fee of 20% will apply ) and simply place a new order for the item you desire. Found out new prescription glasses at Walmart was $99 and this glasses got doesn't cannot be use on my computer.they are scamming you with your insurance.. Unsubscribe easily. When finally someone did answer I had been transferred to the call center instead of the store at the town mall I was trying to reach. $700 purchase with insurance. On December 30, 2022, I purchased five pairs of glasses from Visionworks (Pentagon City location) using my FSA. They like their customers. What Is The Return Policy of Visionworks? The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. Wen she got there with 30 yr old brother. Yes, so bring your Visionworks receipt or proof of purchase with you. I returned back to office with no further assistance provided. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. Does Visionworks Offer Free International Shipping. I just can't say enough nice things of the help I received. I did received that e-mail on Feb 20th. This was the worst unprofessional disorganized. Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. I did so, and made an appointment for 12/12/2022 at their Summit Fair location. I would rate their business as a -1 star if I can. If you dont have it with you, you can still return the product. Stock up on accessories: Now ups is investigating but visionworks says they will not replace them if they say its delivered. I am 5'4", 145, this man is over 6'0" feet and a medium build, I was hoping that he would hit or punch me over their error. It should have been way more than that just for the inconvenience. They will be replaced or your money will be refunded. I was recently at the Visionworks in San Tan and had the best experience. Visionworks offers a money-back guarantee of 30 days. The Return Policy at Visionworks can assist you in returning your products. We also ensure all reviews are published without moderation. My family and I. I went to the Shrewsbury office in Nj this morning to pick up my order. What is Visionworks doing to help prevent exposure to COVID-19? Reset your password. The only thing you can do to initiate a return or exchange is to contact the company and request information about their return and exchange process. First impression. Enter the Walmart Vision Center where you can get an eye exam (from a board certified optometrist) and a new pair of prescription glasses for under $100.Even less if you're not super picky about frame style and brand. You can take your item or items directly to a Visionworks center to initiate the return process in person. They were to call me to fix an appointment which they never did. Finally was done at 245! Price paid for this product. When I reached there after 4 hours of drive time they said they didn't know what tests needed to be done despite going over them with me on phone and going over all my details from previous visit of last year. Which of course never happens. Thank you visionworks. Tip for consumers:Never go to vision works if you have an option. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Exchange your pair of glasses for another one, Ask the customer support agent to start your return request process, Find the store nearest to you and click on, Visit the store to initiate your return request, Provide information about your purchase and include photos if you have any, Collect and fill out the necessary paperwork, Create a script you can use at your court hearing, Enter the amount that the company owes you, Select whether you want a demand letter or court filing forms, Describe the situation and submit any evidence you have. I was told the lab LOST my glasses! Vision works cannot afford printer and I requested I could bring flash drive and they can give them to me and they said they cannot. Office was locked until 10:15. Shop at your own risk. Returns made to Visionworks will only be accepted in its original form, in like-new condition. Copyright 2023 Consumers Unified LLC. Even today, the day of my appointment, I received an email and 2 texts reminders. I never heard back from the store for weeks. God bless and I hope you take my advice go to visionworks. Visionworks Near Me | Visionworks Locations Skip to main content Reset Focus Find a Store & Book ExamStore Insurance OFF Using Insurance at Visionworks Flexible Spending Account File Your Claim Follow the instructions provided by your vision insurance company to file your out-of-network claim. They were able to pull my records from another store location, find my prescription and guide me through selecting the features needed for what I needed to accomplish. So I call the week of 3/20 and was told there is an issue with my order and a manager will need to call me back. Visionworks offers corrective glasses and contact lenses to customers at highly affordable prices. She was friendly and knowledgeable. I made an appointment 2 weeks prior. Order#: ******* Rude customer service. Unfortunately the exact frame and color was not available. We will exchange TV if it is damaged in shipping free of charge. I got a new pair of glasses in late Jan first of march one lens cracked from the side to just above the bi-focal line took them back but they would not fix them told me I could by a new one I was told it didn't leave here like that of course it didn't but I guess the quality of the lens are just cheep but my family of three and 90 employees that I work with will never use vision works ever again so my little broken lens we will go somewhere else with our buis. I spent over $2000).On April 9, I decided to exercise my option of the 100-day guarantee. International Association of Better Business Bureaus. All featured frames come with a one-year worry-free warranty. Share. I was charged over $890 dollars for two pairs of glasses that cost $222.48, the deal was buy one pair and get the second pair half off, not for $890 dollars. How easy is it to get a hold of customer service at visionworks? I will never return to this place. I know visionworks has a 100 day return policy. Tip for consumers:I will be having my purchase sent to another location and then returning purchase. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_8',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Visionworks Return and Exchange Policy: Find out everything you need to know about the return policy of the Visionworks optical store here. Have you ever bought something from VisionWorks and realized it was the wrong glasses and contact lenses? The prescription is clearly wrong, due to a mistake in how your eyes were measured . If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I think they are are great because they smile. All product returns require a Return Authorization number (RA#). Based on these numbers, you can get a basic pair of prescription eyeglasses from Costco starting at around $120. I visited visionworks with two family members on at least three occasions. Dear BBB,I thank you for apprising us of the complaint submitted by ************************** After reviewing the details of the complaint, a member of management confirmed the glasses arrived in and reached out to ****** to let him know order is ready for pick up. After waiting 5 hours to finish first visit,then waiting 4 weeks with no call back to pick up,we went in and they were there.The prescription was wrong and had to come back for another exam and wait again to get my glasses that were wrong again. I was then, redirected back to ************ City location by the person from the Woodmore location. We value your privacy. Quality of frames and lenses Unsubscribe easily. File a complaint. The regional manager even went as far as saying the problems i was having with the glasses was due to my age not that they were made wrong EYE DOCTORS ARE AWSOME PURCHASE GLASSES AT YOUR OWN RISK. Has anyone returned their glasses? Complete disrespect of my time. When you decide to return your glasses to Visionworks, the company might: In case you want an exchange, the pair of glasses you select must be of equal or lower value than the original pair. Visionworks accepts thousands of different insurance plans making visits to the eye doctor accessible and convenient for the whole family. People if u don't like ur damn job get another one or learn how to respect your customers. I went to the Visionworks in Hadley MA. Five calls and 3 hours on hold to try to get more contacts and they disconnected me twice.never returned any of the calls. Walmart Vision Centers return policies Vision Center products bought online have a 30-day return window from the time they're delivered. We dont recognize that sign in. Include your Name, Invoice #, and email address. When I am not getting bounced around from one recording to the next then I get the occasional person who tells me the order is "pending." Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details. The Frame Finder lets shoppers try out different frames on their own face, through the Internet. Are there other similar companies to visionworks that are less expensive or better? Tip for consumers:Dont go to Vision Works! No explanation - no eyeglasses. Visionworks has a Love What You See Guaranteea return policy that enables you to return a pair of glasses within 100 days of the original purchase date if you are dissatisfied. What Is the Visionworks Return Policy? He was cold and unfriendly and kept everything blurry and me struggling to see the vision board, blaming the machine. A member of management has spoken to ********* and a lens cleaning kit is being provided for the inconvenience. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Telehealth from rude doctors! We are on state insurance so how to they think we can afford to pay *************************************************** order to pay for it. We had attempted, but were not able to reach ********* by phone previously. Really? Request that a customer service representative begins the return request procedure. Its totally understandable to be frustrated and exhausted by the process of requesting a return. I will never purchase glasses there again! Take advantage of a 54 year old Female Veteran? What's included in the 2 for $79.95 deal? 2 months ago I made an order for pair glasses in Princeton division of Visionworks, charge $325.98 was instantly posted on my credit card, however glasses were not delivered and explanation was: they were lost in a process. Visionworks offers a simple 30-day, money-back guarantee. I finally found what I wanted and after $300.00+ bill with my insurance I left. Horrible. I was told that online appointments are teleview appointments. Step 2: Choose the styling for your return policy. Again there was no coordination between the two visits and the doctors. Can you provide a copy of my prescription? You have to fill out a request letter, make a few calls, fire off a few emails. I recently scheduled an appointment online. Can you return them? There are many more tiresome chores you no longer have to leave your bed to complete: Our app comes with a large selection of productsfor one low monthly fee, you can use them all to complete dreadful admin tasks in a split second. When I called the Woodmore location on April 10, 2023 the person answering the call, informed me that I could no longer exercise the 100-day option (at the Woodmore store) because the 100th day was on April 9, 2023 Easter (all Visionworks stores, were closed on Easter). At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. No additional imaging was required or requested during this appointment. She said she would have someone from lab to call before the day was over that was 4/3/2023. How long is the return window for Visionworks? For some reason, they shipped my grandsons glasses to an old address we had years ago in Tennessee. Carrie sales agent super sweet very patient and great customer service and greatttt deals! Understaffed all the time. Click on Log In and enter your email address and password. The glasses I received were not usable. One-year warranty on featured frame brands. What can you do if the frame doesnt suit you? Tell the customer support representative about your issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Don't worry if you don't understand something, simply write it down in the comments area. Resolved "Vision works employee scratched my lense.". They have no way of contacting anyone of usefulness or importance when something is wrong with your order and they could care less about fixing it in a timely manner. NBA Store Returns PolicyWhat Items Are Refundable? Nothing until they were actually ready to serve us. You will spend a LOT of time trying to get an appointment, fulfill a refill order or speak to anyone. Consumer Reports. Another great feature DoNotPay has helps you sue the company that refused to process your return or refund request. I enjoyed myself today and that's how it should be. Had back to back appointments for my kids and myself and everything went smoothly. I told her that I wasn't aware they had tried to contact me. You can replace your purchase in-store or over the phone. The professionalism was superb. I returned them to the store for a full refund. Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. DoNotPay will tell you all you need to know about the Visionworks return policy! We have reached back out to Medhen but she states she is not back to the area for scheduling the recheck. And free! UPS marked the package as delivered however my cameras never picked up a delivery. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. I have tried to visit this store 3 times. Thank you again Isaiah! since I had not received my glasses I called again or a call from a manager. I contacted ************ City location; they did honor the guarantee, but only for one pair of the glasses. Made me feel comfortable and help me find a pair of glasses that will last me a lifetime. Also, Check out Visionworks Return & Exchange Policy. The young lady was very helpful. 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. After the exams they told me I had to pay 105 dollars for the pictures they took because theyre not covered by insurance, which they did not tell us before they did them because we would have declined them. I will no longer ever go to this Visionworks, and will let others know that this is not the office you want to go to in Fayetteville, New York. I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. All returns must be postmarked within thirty-one (31) days of the purchase date. What can you do if Visionworks rejects your return request? Customer service America's Best offers a 30-day return policy for glasses as long as you have your original receipt. Allen H & Jill Y. BBB Business Profiles generally cover a three-year reporting period. You have two choices when it comes to returning the item. Horrible Horrible. You have 100 days from the date of purchase to return the product for a refund. Verification can help ensure real people write reviews about real companies. They have an expansive chain with 711 retail stores across the states. Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company.
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