"We're investing in more mobile CCTV to be deployed in hot spots across the borough. We couldnt load the mail server logs for this message. regularly, and which is signposted from the Open Data pages of our web Absolutely abuse law order for two citizens and one another citizens. 2023 Trustpilot A/S. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. endobj We also ensure all reviews are published without moderation. 2004 Information request. Visit our elections pages to find out more or register to vote. Published by at 14 Marta, 2021. A Gannett Company. Please report any comments that break our rules. %PDF-1.5 % 1 0 obj No one turned up, all my items are still outside my front and it's bin day tomorrow. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. Please see More information about the way we deal with information requests is on our You can also appeal to the Information Commissioner at: Information The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. General Enquiries: Merton Council 020 8274 4901. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. of complaints and member enquiries had now reduced to expected The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. Get the latest news and information about the topics that interest you, straight to your inbox. During our investigation, the Council apologised to Mr X and cancelled his care costs. As a subscriber, you are shown 80% less display advertising when reading our articles. All product and company names are trademarks or registered trademarks of their respective holders. Incompetent, slow, complacent, ineffective, disinterested. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. Please report any comments that break our rules. ", Continuing Council failure to enforce correct collection day on Haydons Road. Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. endobj Ms C complained that her personal budget is not enough to pay for the home care she needs. Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. Download Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 Companies can ask for reviews via automatic invitations. Social Services (office hours): 020 8545 4226. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. All rights reserved. web site at [1]www.merton.gov.uk/foi. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. I have tried to follow the correct procedures but this has been unsuccessful. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. Some complaints may fall under an alternative statutory appeal or tribunal process. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. In response to the petition, Veolia said that their waste teams return more often if the bins are reported as overflowing. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. Here are 8 tips for writing great reviews. The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. However it was noted that the number the Freedom of Information Act 2000 and Environmental Information localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. Established in 2008. Litter breeds litter. Hopefully this answers your query? We cannot say if the Council had considered this it would have refused any application. There was no fault in how the Council dealt with the school transfer. Details for Christmas 2023 will be published in December. a copy and close the entry in the FOI log. is a registered charity in England and Wales (1076346) contact IPSO here, 2001-2023. We provide commercial BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. We aim to respond to all requests under The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. The Council will consider this issue for every future application in this CPZ. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. She also complains about the way the Council handled her complaint about this matter. As a subscriber, you are shown 80% less display advertising when reading our articles. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! 12 months later and "further examples" of these problems are still prevalent. contact IPSO here, 2001-2023. Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. number of complaints regarding large amounts of waste on private land, as Just to add insult to injury was told he is being very understanding and helpful.. Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. To try and reduce the number of further FOI requests received, the council If you are dissatisfied with the response provided you can That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. Haydons Road parade looks revolting, worse than ever.". Mr X complains about the way the Council handled his homelessness application. inaccuracy or intrusion, then please Ms X complains about the way the Council dealt with planning applications from a neighbour. Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. They don't collect things on time and bins go missing and are not replaced. You can find contact details for Merton Council above. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. reason, such as dogs barking, loud music, or equivalent). Help us improve our site by giving feedback. The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . Mrs X complained about missed refuse and recycling collections. previous complaints or when multiple councillors from the same ward i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Contact the Web Team Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! The Council will remedy the injustice this caused with the actions listed at the end of this statement. Telephone: 0303 123 1113. If you drop litter we may issue you with a 150 fixed penalty notice. contact the editor here. Merton Borough Council, Download a zip file of all correspondence. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. "Such delays erode the confidence of complainants that their concerns are being taken seriously. If we are unable to do so, we will provide an explanation . Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport The Council has agreed to send a revised invoice. "I hate it. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. back to the council to enable the correct process to be followed. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! About this website Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. contact the editor here. We use dedicated people and clever technology to safeguard our platform. Contact us if you think it should be reopened. a case management system could be used to manage these 3 0 obj presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. We will respond within 10 working days of receiving it. mySociety Environmental Health: 020 8545 3212. The Council should apologise for not responding to one of Ms J's complaints. Report a problem with this page. appeal against the decision to exempt any part of your request, you should Initial complaints should be directed to Merton Council directly. Numerous photos of black rubbish sacks, furniture and. He says the Council's complaint response was poor. New Customers. Are you the owner of any commercial copyright on this page? question highlighted below. private land. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. Your vote matters, don't lose it. Comments have been closed on this article. Kind regardsDavid BelloCustomer Care Team. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. It was currently being assessed whether x[raf7xJ}HHM Merton Council. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). This is not in accordance with the requirements of the law and guidance. "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. Noise Nuisance: 020 8545 3025. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. Anyone can write a Trustpilot review. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. Refuse Collection: 020 8274 4901. Wall of Shame CCTV appeal. Those ads you do see are predominantly from local businesses promoting local services. Please note a further warning letter will be posted around the surrounding area of the incident. They don't collect things on time and bins go missing and are not replaced. Statement from the Council Leader, Councillor Ross Garrod. Categories . <> It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. RESOLVED: That Members noted Get the latest news and information about the topics that interest you, straight to your inbox. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. The Council is at fault for charging Mr X for his care. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. | It needs to apologise to Miss T and pay her 750. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. We will contact you if we need further information. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. People working there are so lazy, laid back and slow. Please try and keep your message as brief as possible. Report all other trolleys to us as fly-tipping. In response to questions, the levels. Jamie Dixon made this Freedom of Information request to Merton Borough Council 12 months later and "further examples" of these problems are still prevalent. Help us protect your right to hold public authorities to account. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. had been exceptionally high during 2018/19 and that Members Claim your profile to access Trustpilots free business tools and connect with customers. Our Merton Cost of Living Service is here! The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. There is no empathy or support from Merton! #CostofLivingMerton. I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. 07/11/2019 - Standards and General Purposes Committee (Item 7). Get the latest news and information about the topics that interest you, straight to your inbox. Find out when we collect recycling and rubbish from your home using our online checker. And with how it managed the complaint. Legal information A minimum fee of 10 The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. Smelly nappies anyone? Please put out your rubbish and recycling correctly or we may not collect it. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. Donate and support our work. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. introduction of wheeled bins. . The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. A site to help anyone submit a Freedom of Information request. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. If you are dissatisfied with the response provided you can We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. Ms J complains the Council failed to meet her adult son's education and care needs. If you are dissatisfied with the handling of your request or wish to As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. This website and associated newspapers adhere to the Independent Press Standards Organisation's The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Comments have been closed on this article. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. As soon as I hear back from you we can continue processing your request. 020 8545 4634, Visible links is looking to increase the amount of information that it publishes Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. 2 0 obj Disclaimer: . It looks filthy and affects everyones mental health. Editors' Code of Practice. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. DONT go there unless you've taken CALMING pill. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. Privacy and cookies If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! <>stream If you have any complaints regarding this post kindly . Your donations keep this site and others like it running. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. poochon puppies for sale in nebraska; Tags . I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. Verification can help ensure real people write reviews about real companies. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport This site is part of Newsquest's audited local newspaper network. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. This website and associated newspapers adhere to the Independent Press Standards Organisation's Social Services (out-of-hours): An out-of-hours social services standby service is available through Sutton Council on 020 8770 5000. late waste collections since the contract with Veolia came into force in October 2018. . Merton is divided into 20 wards, each electing three councillors. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Address. Waste and Recycling - Melton Borough Council. The Council is at fault for missing collections and poor information about its procedures. S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly.
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