I didn't ship anything. The app is popular in countries across Europe, such as France and the UK. The buyer sought partial refund of $235 to which I responded my willingness to give him $150 out of goodfaith. The app does not have its own payment system, and therefore does not accept raw payment card details. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. To leave feedback: Go to profile. Confirm the amount and click Submit. Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Buyers want authenticity and transparency. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. CUSTOMER RECIEVED ITEM AND WANTS A REFUND TOO. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. You can also make offers if you want to try and bring down the price a little. About Depop. The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. In most cases, you should be able to claim for a full refund if your item does not match its description, or if it is not delivered in a timely manner. My ad states "Try before you buy, Sold As Is, No Warranty. " She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. Price your items competitively and fairly so both you and the buyer are getting the best deal. Offer an alternative solution. Head Office. eBay is a trademark of eBay, Inc. Tradesy is a trademark of Tradesy, Inc. Vinted consists of five main sections, which you can access at the bottom of the screen. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder). We love it when our customers are happy with their items, but what do we do when they request a return or refund? I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. The full terms and conditions are covered in the eBay Money Back Guarantee policy. Open communication can lead to a swift resolution. Youll get a full refund if you dont receive your item. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Tap leave feedback. This application is not endorsed or certified by Depop, Inc. Generally speaking, Buyer Protection covers physical goods sold on a shopping website, as long asthe product(s) or transaction do not violate the companys policies. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. Save face. You can let the buyer know why you disagree with their dispute in the Resolution Centre. Almost 10 thousand dollars! Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. Click the Issue Refund link. How do I refund a buyer who paid with Depop Payments? Listing is fairly easy on Depop. When shopping on Amazon, its easy to request a refund for goods sold directly from Amazon itself. The buyer can then accept or reject your response. If the flaw was something you missed you have options. I definitely sent the payment through depop instant pay as goods/services thank god! Always use tracked shipping and always share it with the buyer once available. So in the event of an item received but not as described dispute its always one persons word against anothers. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. Advice is voluntary. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. Determine if the flaw or issue was something you missed, or happened after the item left your possession. Vinted has a similar setup to Depop, and also allows you to like, save, or instantly buy items. The eBay Money Back Guarantee applies when: eBay does note that certain transactions and categories such as vehicles, real estate, businesses for sale and domains, digital content, industrial equipment or vouchers are not covered. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. Or am I in the wrong for not stating the condition of it better? This application is not endorsed or certified by Facebook, Inc. Using tracked shipping is a great way to create trust between you and the buyer. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. Buyer Protection is not optional and is therefore charged on all purchases and sales. To avoid this happening, you can simply add a Top Up card. Grailed is a trademark of Grailed, Inc. The seller doesn't fulfill their return policy as stated in the listing. This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app sold an item for 150 and going to revieve 130 smh. Both Depop and Vinted are pretty easy to navigate and have a simple, user-friendly interface. Buyer Protection allows you to claim refunds on unsatisfactory purchases, process payments securely, and use customer support if you have a question or issue. I am going through this now. Here we will explain the return and refund process for Depop and how to avoid them in the first place! Does anybody know if I will get my 90 back? 10 Great Marketplaces Every Reseller Should Consider. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. 3. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. If an item received that is damaged, defective, or materially different, the buyer must contact the third-party seller within 14 days of receipt to request return information. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. However, it's important to note that Depop charges a higher fee. 5 months later I get an email where he wants a complete refund. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Mention relevant aspects of the transaction such as dates and place of delivery. How does paypal know that what you received back isn't what you sent? The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). There are two ways to list items on Depop: Using the Depop app. I can affors to lose 100 percent of my sale. A buyer can report that an item was not delivered in the Resolution Centre or open a dispute with Depop directly if an item was Not as Described.. Assign value in a principled manner. Want to know more? According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted.
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