We will keep you updated every step of the way via email. Unfortunately, expedited shipping is not available at this time. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Please reach out tonationltd@thredup.com with your order number. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. First-time shopper? If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Get your next favorite article of clothing for a steal of a deal with up to 90% off the original market price. Athleta is partnering with thredUP to allow customers to turn their gently used clothes intoAthleta shopping credit. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. ThredUp Inc. 969 Broadway Suite 200 Oakland, CA 94607 Note: We cannot accept returns at this address. Back in August 2022 someone hacked my THRED UP account and made purchases in the amount of $1,185.00. I sent emails and was told I would have to wait 7-10 days for a response. Ive tried every way to reach them but there is NO customer service number or email address to contact them. Your return has been processed. You cannot return or get a refund for any final sale items. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. International Shipping Options. Schedule pickup online, leave your packages on your doorstep, and your mail carrier will pick them up during regular mail delivery. Our inventory is constantly changing because we receive items from our customers closets. Whenever you have an issue with your order, we recommend reaching out to us directly and we will be happy to make it right for you and refund it if necessary. You will get notifications when we receive your bag, when your items are processed, and when you receive your Madewell e-Gift Card. You can drop your bag or box off at any USPS or FedEx location. Each item has a 14-day return window. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office, Search around your porch or property in case the package was placed in a secure and hidden location, Confirm with your delivery provider to see if the package was held. YES cut as in by a person. 2022 Forbes Media LLC. All orders are subject to a $5.99 fee per shipment from each shipping location. With an OAK + FORT Clean Out Kit, youll also earn an extra 15% bonus on your payout! AllAthleta Preloved items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Reach out to us at madewellforever@thredup.com. Yes. Version: c03ebd2ad6623f461d4f2dacf3f90403fc56c4ea Build Mode: production . But they take well over ten days to respond to my queries and complaints such as Why have you cancelled my orders and now they are blaming ME for it tho they know I never cancelled the orders, and I explained that I only disputed about $12 on the order with my old Chase account. Unfortunately, expedited shipping is not available at this time. When I reached out to them via email they said they have a policy that after one year any money is converted to a gift card. [protected]; [protected]@aol.com I combed through their website and there is NO mention of this policy. Original shipping charge for returned items will not be refunded. Discount not valid on Madewell Forever styles or third-party branded merchandise. If you have additional questions, reach out to oakandfort@thredUP.com for support. Customer Support" Multiple items may be sent in one package, as long as the return slips are included. Drop your package off at any USPS or FedEx location. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. ThredUP will deduct $8.99 from your refund as a fee for the shipping label. You can see where your item is being shipped from in the Shipping Location section of the item details page. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. Search around your porch or property in case the package was placed in a secure and hidden location. Place the shipping label on the box or bag and drop it off with FedEx or USPS. Your refund will be issued to your original form of payment. I want my boots back or I want the replacement value reimbursed to me. Please reach out tomadewellforever@thredup.com with your order number. To update your shipping address, visit the My Account Details section of your Account tab. Press the space key then arrow keys to make a selection. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Note: The time that an item is unavailable for purchase (e.g. You can return your items within 14 days of the delivery. I hope this clarifies it. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. It takes approximately 1-2 business days to process your order. If your item is returned, it will be relisted and continue its consignment window. I returned some items and Thred up processed the return, minus restocking fees and contacted me via email of the return amount and successful receipt. You have one year to claim earnings before they are automatically turned into a thredUP gift card. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. Done. You can take advantage of up to 55% off dresses, tops, jackets, shoes and boots, and more by applying this Thredup promo code at checkout. There is no phone number anywhere for Thred up. Desired outcome: Please reach out to pop-support@thredup.com with your order number to request a cancellation. thredUP processes orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. Returns must be sent back within 14 days of delivery. ThredUp Inc. was incorporated in 2009 and is headquartered in Oakland, California. These were brand new items from mid-range brands (think Madewell, BDG, etc.) We do not have access to detailed information, but the reasons provided were: If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Provide your existing PacSun account email to help avoid delays in receiving your credit from PacSun. Note that a shipping return fee of $5.99 will be deducted from your refund. Please reach out to pop-support@thredup.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. You are responsible for your own return shipping cost and arrangement, so keep your receipt and the tracking number. What is your cancellation policy? While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Vera Bradley credit is store credit and can be used to purchase any items in store or online at verabradley.com. Items purchased with thredUP store credits will always be refunded back as store credits You can return your items within 14 days of the delivery. About ThredUp (NASDAQ:TDUP) Stock ThredUp Inc., together with its subsidiaries, operates online resale platforms that allows consumers to buy and sell secondhand women's and kids' apparel, shoes, and accessories. Please note that changes made to your shipping address will not apply to orders already placed. To submit items for sale, users request a "Clean Out Kit", which is a bag and shipping label sent by thredUP. Can I change the payment method on my order? Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Once shipped, you should receive it in 3-8 business days. Be sure to activate it here. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). First off, payouts are very bad. Monise S. My account is locked, @ need to up date [protected]@number my new email is josette [protected]@gamail.com my number is [protected] josette clark my Ole email was josette clark [protected]@ yahoo.com I don't have that anymore thanks. When I finally got one well after 10 days, then another, they were rather generic, none explained why my new orders were cancelled. Please note that all Madewell Forever customer service questions will be handled via this email. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Your orders were canceled because you filed a dispute on order 6K1UFSTEV3EZ, which goes against our Terms of Use. The 14-day timeframe starts when an item is delivered, not the order as a whole. Send us your stuff. Note that a shipping return fee of $5.99 will be deducted from your refund. thredUP is a legitimate platform, however, their customer support seems to be rather inefficient. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Once processed, it may take your bank up to 7 business days to credit the refund to your account. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Promotions, new products and sales. You can earn 4%- 56% of the estimated resale value of the accepted items per kit. If you arent completely in love with your pieces, or they dont fit quite like how you imagined, you can contact Thredup customer service to start your returns process. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. You can contact thredUP at +1 617 575 9676. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. Can I track my items after I send them in? Is this your company? We currently only ship to the United States. Yes, we will email updates every step of the way. International Order Tracking. Type in your activation code (bag number) or the tracking number for your kit on the activation page. 3. See a list of ineligible brands here. Click here to get notifications about new complaints of thredUP. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. Our inventory is constantly changing because we receive items from our customers closets. It was only 30 days past the year so I asked them to convert back and they said it's not possible. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. The company does not address complaints on our platform and users often have issues with the sellers and the returns process. Download the Thredup app on your smartphone or tablet to have access to millions of stylish pieces no matter where you are! Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Retailers listed on this page are curated by Upfeat. thredUP We list new items every hour, so check the site often to find your perfect match! After it is received, it will take up to four weeks to process. Click Activate a Kit and youll be redirected to an activation page. This experience makes me distrust Thred up with what they do with your clothes. Buy Your Product (S) From the Thredup Online Store Once MyUS receives your package from Thredup, they'll ship it straight to Canada. Once shipped, you should receive it in 3-8 business days. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Having sold my fair share of clothes on ThredUp, I would not recommend it. * If you choose Return Assurance, those fees will be automatically deducted from any earnings. Once an order has been placed, we cannot change the chosen payment method. In these cases, we recommend establishing amail forwarding address. I sent a $125 emails blouse and got $4 and Lululemon leggings I paid $128 plus tax for I got $6 - Ive entailed 2x there is no phone number - this company is a fraud - I need to get my designer items back ASAP There is no disclosure no follow up and I havent even gotten the $12 mailed to me for the two items sold so far- I need file a claim w BBB, Desired outcome: thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. in someones cart) does not count toward its 30 day listing timeframe. thredUP is a fashion resale platform founded in 2009 by James Reinhart. Chanel Silva Thredup Selling Reviews. We will keep you updated every step of the way via email. Once you select a specific order, a "track" option will appear for you to track your package. Please email us atpop-support@thredup.com with your bag number or kit tracking number and well activate the kit for you. Finito. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to madewellforever@thredup.com. If you make a purchase using a link on this page, Forbes may receive a commission on that sale. Type in your activation code (bag number) or the tracking number for your kit on the activation page. . thredUP We will keep you updated every step of the way via email. Please reach out to nationltd@thredup.com with your order number to request a cancellation. Higher-end brands get you a higher percentage of the payout. In these cases, we recommend establishing a mail forwarding address. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Tue, May 31, 1:18 PM Reach out to us at pop-support@thredup.com. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. My Hunter boots were not even listed, they were stolen the minute they arrived. ComplaintsBoard.com is a leading complaint resolution website on the Internet. These reviews may indicate issues with the company's products, services, or customer support. I ordered shoes a few weeks ago. All OAK Renew items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. 2. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. I received my package and got all the items on my order but, one item in particular which was a pair of black Nike leggings had two holes on the inside of the leggings in the waistband. I never received any emails from them as they stated they sent emails letting me know my money was being converted. However, after I ordered my clothes, when I opened the tracking . thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. This will surely increase the credibility of your complaint. [protected]@verizon.net. Type in your activation code (bag number) or the tracking number for your kit on the activation page. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. If the estimated delivery time frame for your package has passed, please contact oakandfort@thredUP.com with your order number, and well be happy to track your package. Promotions, new products and sales. All orders are subject to a $5.99 fee per shipment from each shipping location. Madewell stores are not accepting packages and all packages must be dropped off at any USPS or FedEx location. There's no charge for digital Clean Out Kits and they are free to return. We hope to expand to other states and countries in the future! If the estimated delivery time frame for your package has passed, please contact pop-support@thredup.com with your order number, and well be happy to track your package. And its funny they don't accept some items that are new while they send me stuff that has been torn or cut with sizors. You will receive the tracking information in your email and your Orders section on the website. Returns must be sent back within 14 days of delivery. We list new items every hour, so check the site often to find your perfect match! If the estimated delivery time frame for your package has passed, please contact pacsun@thredup.com with your order number, and well be happy to track your package. May 30, 2022 I returned some items I purchased from Thred Up and expected it to be refunded to my credit card. All denim collected at stores will be recycled through Cotton's Blue Jeans Go Green program or resold through Madewell Forever or thredUP.com. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. You will be paid out after the item sells if it is not returned for the second time. Awful experience! That's a rather high free-shipping threshold, compared to other clothing retailers. I paid close to twenty dollars for these leggings and to have them come in this condition when they were listed as excellent is beyond me. My order tracking number is not updating. Some value brands are ineligible for a payout, but you can still send them in. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. We will keep you updated every step of the way via email. i am trying to contact somebody to correct that, but there is not a single phone number on the website for the customer service and the 'chat' function does not work. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Madewell is partnering with thredUP to let customers earn shopping credit for their gently used clothes. they closed over the holidays and I couldn't start a return--now they won't let me return my order. In these cases, we recommend establishing a mail forwarding address. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Buying (and wearing!) With the app, you can have access to exclusive Thredup promos and Thredup sales right in the palm of your hand. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. 15%. Click here to get notifications about new complaints of thredUP. Buying (and wearing!) Please reach out to pop-support@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. How do I return my Clean Out Kit once it is ready? SAFETY NOTICE: ComplaintsBoard has analyzed thredUP and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Click Activate a Kit and youll be redirected to an activation page. Once an order has been processed, the shipping address cannot be changed. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. I checked the address and even walked to several neighbors homes. If your item is returned, it will be relisted with its consignment window reset so it has more time to sell. Once shipped, you should receive it in 3-8 business days. email from Thred up of return processed: Terrible customer service I had to send emails to get refund sent back to my card and the first email string finally got answered but they didn't fix it. Desired outcome: Please email us atpacsun@thredup.com with your bag number or kit tracking number and well activate the kit for you. We cannot change refund methods after the return has processed You will be paid out after the item sells if it is not returned for the second time. Be sure to activate it here. AllreNATION LTD items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Does thredUP offer international shipping. To qualify for a refund, all items must be in the same condition in which you received them If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Where is thredUP located? Note the $20 savings does not apply to Madewell Forever items.*. What happened to the rest of my things? Once an order has been placed, we cannot change the chosen payment method. with your bag number or kit tracking number and well activate the kit for you. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. I have tried messenger, chat, emails, nothing. Once your order has been shipped, you will receive an email with tracking information. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. How can I get a Clean Out Kit or a digital label? With an Athleta. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. With aNATION LTD Clean Out Kit, youll also earn an extra 15% bonus on your payout! NEVER AGAIN :(. all you can do is to choose from a menu of questions and click on pre-typed answers. Funds converted to gift card without my knowledge.
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