NB: the GREATix system isn't yet automatic, so please bear with us as we send them out as quickly as possible! Initially, it was launched in line with our new intranet site and was mentioned in our Chief Executives weekly bulletin to help to increase awareness while we were getting posters printed forthe stations and offices. This was in March 2020. Newcastle Hospitals has warned of a major impact on services as nurses in the region continue to strike over pay and conditions. Numbers have exceeded Datix reports in several months. Get quick answers from Restaurant Maximilian's staff and past visitors. The walkout involves nursing staff working in emergency departments, intensive care units, cancer care and other services that were previously exempt. Despite the amazing work that goes on every day, most of the functioning feedback mechanisms in place are designed around negative feedback or risk management. All members of staff are able to put forward the work of others if they believe this is an opportunity that we can share. Members of the Royal College of Nursing (RCN) have joined the latest wave of industrial action, which started at 8pm on Sunday 30 April and will finish at midnight on Monday 1 May. -led system where the feedback is not led by hierarchy. GREATix is a method of providing positive feedback about your colleagues for the things that mean something to you. For childrens health advice you can download The Little Orange Book which covers a wide range of illnesses in children from common minor ailments including teething, constipation, and colds, through to more serious conditions. by General Intensive Care Unit, SGUL, Educator, teacher and educational supervisor resources, Electronic staff record including payslips and P60 (INTRAnet), Middle East Critical Care Assembly - FREE lectures, Research: ethics, relevant past, current and future studies, St George's electronic personal administrative sites, Useful educational resources on critical care medicine and specific topics, UK Critical Care Research Forum and other Research links, Open source (free) fulltext articles, online text books & other resources, https://www.stgeorges.nhs.uk/submit-a-greatix/. The bank holiday pharmacy opening times webpage will show which pharmacies are available and local NHS websites and social media channels will also have details of all opening hours over the holidays. Newcastle Hospitals predicted a "significant impact" on services, including longer wait times and some treatments having to be rescheduled. NHS Lothian GREATix. Want a quick and expert briefing on the biggest news stories? Some of the feedback from colleagues in these areas has already been extremely positive anditssomethingwerelooking forward to. This is to make it accessible as possible, particularly while that good deed/act is still fresh in the persons mind. I became aware of it at an Improvement event last year whereDr Sara Robinson, a Consultant in Emergency Medicine, presented onGREATix. Yes - but please ensure they are anonymous . The only advice I have is to just get on and do it. "Build it and they will come and come they did. https://www.stgeorges.nhs.uk/submit-a-greatix/, 2023 The actions which are valued most by staff, and are the top themes for the GREATix forms, are based around communication, supporting each other and professionalism, as shown by the top ranked themes: "Any member of the Dudley Group Hospitals who sees excellence which they feel should be recognised from either an individual or team, or even a pathway, can fill in a GREATix form: "Where a form has been submitted that has learning to be shared, the patient safety lead and the patient safety champions may ask to undertake an Appreciative Inquiry conversation. Wedonthave any dedicated resource to this so have a plan A, B and C for making sure this work is seen through from start to finish. We will also do some engagement with their staff to encourage its use. The #TeamMKUH brand was a result of a staff idea at the Event in the Tent. Submitting a GREAT-ix aims to capture the positive events in the NHS and improve safety by sharing and spreading excellence. Please get in touch if you have any questions or comments. "Enter COVID19 and an unprecedented period in healthcare that would see pressures placed on staff that were unimaginable before. Click here if you would like to find out more about the staff awards, how you can nominate and who our winners were last year. In the twelve months since its inception we have received 500 reports from a whole range of work areas within the hospital and across a wide variety of staff groups. Western General Hospital, Ben Watson is a Strategy Implementation and Quality Improvement (SIQI) Manager in the Scottish Ambulance Service. This is a structured approach to enable us to share the learning from the day-to-day excellence which is happening across the Trust. Sadly a lot of the learning from excellent practice is missed. This world of incident reporting offers the user a warped view on how we operate. This group is responsible for developing strategy for and monitoring compliance with policy. This site uses cookies to give you the best experience. . GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make their colleagues feel valued and appreciated. It needs to have a bit of momentum to showitsnot just a tick box exercise. Some local community pharmacies will be open over the holidays and they can help you if your medication is in stock. Platform? Despite the amazing work that goes on every day, most of the functioning feedback mechanisms in place are designed around negative feedback or risk management. At Milton Keynes University Hospital, we are committed to supporting the development of our staff and allowing them to be the driving force behind everything that we do. Thanks to the partnership between Newcastle Hospitals and Newcastle University, one of the trials has helped shape a new method of sarcoma surgery, which uses a harmless green dye called ICG (indocyanine green) to illuminate the tumour under a special infrared camera. %PDF-1.7 stream At the momentwerein theinitialphase, which is for ambulance staff. "Having an insight into the world of QI and the cry of PDSA [plan-do-study-act] from my good friend Dave Morgan resonating in my mind, I thought back to the coffee shop and used the spirit of those words, decided to throw caution to the wind, made a decision to ask for forgiveness if it all went horribly wrong and J*DI ! Some of these conversations may show excellent practice that can be focused on and developed further as quality improvement projects. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Note: your question will be posted publicly on the Questions & Answers page. Gateshead mum hails doctors and nurses of Great North Children's Hospital after six-year-old son gets all clear from cancer <> This was an example of her pragmatism and view on so many things and an inspiration that would see me on a journey with ups and downs but guided by what was right. Capturing positive feedback from peersisntnew andImcertainly not the brains behindGREATix, which came from the concept of Learning from Excellence. This concept at its fundamentals relies on the acknowledgement that things do go right and recognising them when they do . We have now run this event twice and it has become a real highlight in the staff calendar, where new initiatives are developed and our ways of working are challenged so that we continue to provide an excellent level of service for our patients. We look forward to reading your entries and recognising the excellence you highlight. "The aim of GREATix is to identify, appreciate, study and learn from episodes of excellence. Restaurant Maximilian's, Geisenfeld: See unbiased reviews of Restaurant Maximilian's, rated 5 of 5 on Tripadvisor and ranked #9 of 13 restaurants in Geisenfeld. All rights reserved. The Academy of Fabulous Stuff is where I first read about the idea of a GREAT-ix and the Learning From Excellence initiative. "As my career developed I have taken an interest in how we work and how things are done, why they are done and why they are not done. July -September 2020 This newsletter is produced for the Newcastle Upon Tyne Hospitals by the Hospital Transfusion Team (HTT). 4 0 obj Please submit a GREATix about a person or team who you feel deserves recognition for something excellent. <>/Metadata 536 0 R/ViewerPreferences 537 0 R>> At the sametime,I put up a tweet with a video I made with a bit more information on it which seemed to landwell. 30 Sep 2022 20:41:13 St George's related links. EIRS cannot substitute for adult, professional relationships and communication that must be learned, nurtured, enabled, modelled and supported. The staff member/s nominated for theGREATixreceive an e-certificate, but we also theme the submissions. Feel free to get in contact, my email is, Reduction of patient harm through decreasing urine culture contamination in an emergency department using multiple process improvement interventions (31 March 2023), Improving patient safety culture: A practical toolkit for health and care workers (NHS England and AHSN Network, March 2023), Improving significant event analysis (SEA) using feedback from trained peer groups. Where we have had specific workforce issues and concerns, we successfully applied for safety critical mitigations which were agreed in areas including emergency and critical care, the Great North Childrens Hospital and our trust-wide transplant and retrieval service. "Some time later I find myself holding responsibility for locally managing the incident reporting system Datix. In the first year of being launched, over 300 GREATixs were submitted and the success has led to a number of changes being made across departments. Edinburgh EH4 2XU. I also think itis important that this is a peer-led system where the feedback is not led by hierarchy. So, let's turn the table on Datix and start letting people know when they are awesome. Hotels near Stadtpfarrkirche Maria Himmelfahrt, Hotels near (MUC) Franz Josef Strauss Airport. Staff were looking at their peers and were celebrating good work and taking ownership of the ability to spread positivity in times that desperately needed it. improve the staff experience on specific issues relating to each network. "The aim of GREATix is to identify, appreciate, study and learn from episodes of excellence. Sign up for a new account in our community. "Early on I stumbled across a concept of sharing learning from good work that was championed by Dr Adrian Plunkett and his now famous Learning From Excellence (LFE) movement, and this had been on the back burner and niggling away at me for some time. It contains three important pieces of information: Help us help you get the fastest care and treatment, Patient liaison and advice service (PALS), Staff stories - supporting your career at North Mid. EXCELLENCE REPORTING (GREATIX): CREATING A DIFFERENT PARADIGM IN IMPROVING SAFETY AND QUALITY D Sinton 1, G Lewis 1, D Roland 2, 3 Abstract Objectives & Background The NHS safety culture predominantly focuses on negative events with staff being encouraged to report incidents via online tools such as IR1 or Datix. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Excellence is perceived differently for everyone but all your opinions count. improve the staff experience on specific issues relating to each network. To read more about the event, please click here. Greatix is our employee recognition scheme. Based at the University Hospitals of Leicester, we serve the educational needs of healthcare practitioners in Acute & Emergency Medicine across the East Midlands, UK. All submitters of the form receive an automatic email thanking them. while keeping it as simple as possible for staff to use. Dr Nicky Calthorpe's story: "Our positive learning system is the GREATix system which has been established in the Trust since the beginning of August 2019. Our staff networks will support a fairer and more diverse MKUHfor everyone. This is the version of our website addressed to speakers of English in the United States. Director of Childrens Nursing Clinical Skills & Assessment Centre, It was set up by Roy Lilly in 2015 to be a repository of inspirational ideas, The Academy is the place to share ideas about doing it right, boast about the good stuff and if you have a problem, the place to search for an answer.. Whileitsalways nice to be recognised at any level, there is something a bit more special about being recognised by your peers. Its about to become part of our mandatory training to help with our understanding of how to provide safer care to patients https://t.co/8dVPtUF67B, Our first GREATix- hopefully more to come. The Newcastle upon Tyne Hospitals NHS Foundation Trust QUALITY ACCOUNT EASY READ 2020/21 Unconditionally registered with the CQC since April 2010 . Asitsa concept. The form itself is already open to anyone and it can be used. GREATix Please submit a GREATix about a person or team who you feel deserves recognition for something excellent. Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. This included identifying which patients can safely go home, combining wards and postponing much of our elective work to try and reduce bed occupancy as we headed into the weekend so we could prioritise our efforts on urgent and emergency care and looking after patients on our wards. The HTT meets monthly and reports to the Trust Hospital Transfusion ommittee. Sarcoma surgery requires the removal of a margin of healthy tissue around the . It shows real promise as an improvement tool. endobj When you submit a GREAT-ix for a colleague they will receive a formal thank you letter for their portfolio and a postcard. At the momentwerein theinitialphase, which is for ambulance staff. This website has been setup to make both the submission and the distribution of GREAT-ix letters and cards as straight forward as possible. Divisions within the Trust are able to request access to information on submissions within their areas and are encouraged to present these in parallel to incident reporting at their M and M or Governance meetings to share positive learning. No news is good news! We are averaging around 10 forms per week with an increase in submissions as staff show appreciation for each other during the challenging COVID times. endobj We are looking for a committed, energetic and resilient . Our services Our services Acute Medicine and Clinical Infection Active Hospitals Breast care Cancer, Oncology and Chemotherapy Cancer Psychology Cardiology Chaplaincy and spiritual care Children's Services Colorectal Dementia Dental services Diabetes and Endocrinology Elderly Care Endoscopy Emergency Care Frailty Gastroenterology General medicine In 2017, following significant national research, we launched GREATix a chance to share some great work that an individual or team has done to look at how we can learn from the positives and share best practice. Does this restaurant offer table service? spiegel buch islamischer staat die verbindung mit der remotesitzung wurde getrennt da bei der . \ xdDjF]e:F*=[H]HrwT[a. If you have 25 detailed questions people are less inclined to complete it. For the best passle experience, we strongly recommend you upgrade your browser. Areas of potential development are then supported by the LFE QI team. Wedelvea bit deeper into those that are related to patients to understand what has happened and see if there is anything we can learn. We have recently been sent over some fantastic feedback from the Greatix Team at The Newcastle upon Tyne Hospitals NHS Foundation Trust, who reported that a Page 12 of 12 Find Out More His kindness has earned him numerous Greatix reports backed up by phone calls & letters from grateful patients & visitors - a true unsung hero. Our form is 8 questions, most of which are things like name, station, do you want to remain anonymous etc. This could be for anything. Reports would come in for a range of incidents and near misses and would require investigation or would be filed for recording purposes. We've built on the example of . East Midlands Emergency Medicine Educational Media, Royal College of Emergency Medicine (RCEM), Royal College of Paediatrics and Child Health (RCPCH). It gave us access to Microsoft Forms which isstraightforward to use and generates links for websites,QRcodes etc so it can be advertised easier. Email this page % We'd also like to use analytics cookies. They will: tackle issues for underrepresented and disadvantaged groups and individuals, offer a place to come together, share experiences and facilitate learning and development, help shape and deliver our organisational strategy and policy. Close Menu. We look forward to reading your entries and recognising the excellence you highlight. At the sametime,I put up a. I thinkthatsthe brilliant thing aboutGREATix. We all know how to provide feedback when things go wrong: Datix it! Patient Safety Learning is registered as a charity with the Charity Commission Registration number 1180689. It's easy! The first is from Dr Nicky Calthorpe, consultant anaesthetist and patient safety lead describing the approach we use at my clinical home The Dudley Group of Hospitals NHS Foundation Trust and the second from my #ProjectA colleague Dan Ralevic, Leading Operations Manager, East of England Ambulance Service. Site map, North Middlesex University Hospital (it can be anonymised if preferred). <> I completed my Datix Certified Professional Course in 2015.<br><br>I am a very approachable, professional and reliable individual who has a . There were reports praising clinical practice, compassion, care, going above and beyond, for support and even for us the management team! See 86 traveler reviews, 15 candid photos, and great deals for KH Hotel, ranked #1 of 1 hotel in Geisenfeld and rated 4 of 5 at Tripadvisor. Then it wasaboutthe communication process. more, There aren't enough food, service, value or atmosphere ratings for, Reservations, Outdoor Seating, Serves Alcohol, Wine and Beer, Accepts Visa, Table Service. 2023 EM3 is licensed under a Creative Commons (CC BY-NC-SA 4.0) International License. But there was only me doing this and there was no real capacity for anyone else to help out, and to add to this the wheels of change can sometimes turn very slowly. Whileitsalways nice to be recognised at any level, there is something a bit more special about being recognised by your peers. The minor injuries unit at the RVI will be closed during the industrial action, and health bosses have asked people with minor injuries or illness to speak to their GP, pharmacist or use the NHS 111 service. I thinkthatsthe brilliant thing aboutGREATix. It is aimed to be for staff, by staff to encourage peer-to-peer recognition. Seminal papers. From the amazing work going on in one department to improve patient care to the individual who consistently goes above and beyond, the staff awards are an opportunity for all staff and departments to be recognised. There are a number of ways in which we provide staff with the opportunity to have their voice heard and show our appreciation for all the work that they do. Introducing something likeGREATixprovides a method for saying thank you that will help to tackle some of that, and hopefully put a positive light on the hundreds of things that go well rather than the small number thatdont. 2 0 obj To tackle that, wehavemade wipe down stickers with a QR code on to go on the sun visors of all the vehicles and for computers in our control rooms. I later asked for their email so I could fwd it - this was their reply. It contains three important pieces of information: The nominee gets a personalised certificate to acknowledge their excellence, and the reports are shared throughout the Trust so teams and individuals can learn from each other. 1 0 obj Even if we know that the purpose of a Datix is to improve a system that isn't working, it's still seen as a negative thing to be Datix'd. So, let's turn the table on Datix and start letting people know when they are awesome. Award given as part of a team of dental nurses, working within a new environment, new team,. year we received over 2000 Greatix entries showing the good work our staff do. Posters will appearing across the service in the next week or two. Lauriston Building, Princess Alexandra Eye Pavillion and Chalmers Centre, Becoming a Trainer & Ongoing CPD/Appraisal, International Medical Graduates Information. The link address is: https://www . The process of submitting GREATix would see a report get submitted by staff scanning a QR code on their phone which was very quick and easy with just a couple of quick steps. St George's Hospital Yammer site. Tests and quizzes. This learning is then presented back to the organisation through forums such as our learning from events and patient safety groups and can influence best practice, education and improvement projects going forward. Microsoft forms. It gave us access to Microsoft Forms which isstraightforward to use and generates links for websites,QRcodes etc so it can be advertised easier. "Discussions were had locally and the competing pressures of running a 24/7 service would naturally provide obstacles and barriers to getting anything done in a timeframe that would complement the idea that was in my head about how this should work. This coincided with the development of our organisational wellbeing strategy and we were looking to deliver it as part of our peer support and learning from events programmes. What counts as a life-threatening emergency? NHS Horizons 2021. Results Over 350 Greatixes have been submitted in the first year of the project. tell you what, Ill just write something myself and put it on a poster and send an email out to all staff introducing them to the ide. We would like to join a growing movement aiming to redress the balance and thereby improve care, morale and resilience. Most of the details on the form prepopulate with staff details, making it easy to complete. 2023 Patient Safety Learning. Unfortunately this fails to recognise that the vast majority of what we do on a daily basis is good; indeed some of it is excellent. This has a detrimental impact on culture and wellbeing in a workplace. Its inception was inspired by the Learning From Excellence (LFE) work of Dr Adrian Plunkett . Some of these are outlined below: In May 2017, we launched the Event in the Tent our biggest ever internal engagement event for staff and volunteers of the hospital, providing them with a platform for sharing ideas and building up relationships from across the Trust. Completing a Greatix nomination is a simple way to reward a member of staff for providing you or your loved onewith excellent care. Greatixes have been submitted and received by many different members of staff including consultants, junior doctors, nurses, domestic and administration staff. Read more about our cookies, data and privacy. Adrain Plunkett started learning from excellence in 2016 following his own experience of being seriously ill with sepsis. or phone: 01908 660033. He iscurrently responsible for supporting operational services in the West of Scotland, to see how they can improve patient care, existing processes and develop new ways of working that benefit both staff and patients. Back to top of page Itsbeen a tough year for public services anditsunderstandable that people working across these services are feelingadditionalstress and pressure to deliver excellent standards. GREAT-ix is an initiative to allow NHS staff to say thank you to each other and help make colleagues feel valued and appreciated. Newcastle Hospitals has warned of a major impact on services as nurses in the region continue to strike over pay and conditions. These send information about how our site is used to services called Google Analytics. The link address is: A woman has died after she was hit by a bus as she crossed a road in the centre of Newcastle. We are unable to assist with parking permits. Submit a . offer a place to come together, share experiences and facilitate learning and development. Standing Way, Eaglestone, Milton Keynes, MK6 5LD. I would seek out new concepts and look at how I could embed them into what I was doing, my friends words and ethos resonating throughout, as she was never one to give up or shy away from something she believed in. Then it wasaboutthe communication process. 2 were here. Registered address: Patient Safety Learning, China Works, SB203, 100 Black Prince Road, Vauxhall, London, SE1 7SJ Email address: support@pslhub.org, GREATix: Improving culture, wellbeing and patient safety through positive feedback. The person or team the form is submitted about receive a thank you e mail and details of what the submitter saw which they thought was excellent. Greatix is a system that gives staff the chance to recognise and learn when good things happen. This year we received over 2000 Greatix entries showing the Kath Evans The main question we have is What did the person do that was great? and a second optional question What could the organisation learn from this?. Long may it continue pic.twitter.com/IzQ1QxN8pp, I submitted an IR2 report but couldnt find the persons name so I put it under their team. The accident happened at the junction between John Dobson Street and New Bridge Street West just after . Methods In February 2016 after becoming aware of the Birmingham Children's Hospital's "Learning from Excellence" initiative we set up an online GREATix reporting tool at Leicester Royal Infirmary. I have 14 years experience working in administrative roles within the NHS, and for the last 9 years have been working in a system administrator and system manager roles with the Datix application, including Datix Rich Client, Datix Web and Datix Cloud IQ. Greatix is our employee recognition scheme. Publicity? Our 1st winner is Andrew Peattie who takes his day-to-day duties to another level, before his shift even begins. Asitsa concept, it can be as easy or as complicated as you want to make it. It contains three important pieces of information: who did something excellent; what did they do that was excellent; why was it excellent east midtown plaza privatization I would question norms and why they were norms. This browser is not actively supported anymore. "Imagine where we would be if we spent as much time saying Yes as we do saying No were the words of a friend and senior leader over a coffee in a garden centre one winter Sunday with reindeer grazing outside. Deutsches Hopfenmuseum - German Hop Museum. This site has been setup by Dr Mel Poole, a Consultant Anaesthetist, to make running GREAT-ix initiatives as easy as possible. Our research The form itself is already open to anyone and it can be used butwerecurrently only actively promoting this for Scottish Ambulance Service staff. I became curious. These themes include things like patient experience, patient care and peer support. I would receive the notifications via email from Microsoft Forms, inform the recipient using the reporters verbatim text, and send them a letter which would also be kept as a record on their file for future performance reviews etc. This has the dual benefit of improving patient care and boosting staff morale by recognising when people have given that bit extra to ensure our patients are receiving the best care we can provide. Here's the version we use. As an improvement team we regularly review theGREATixthat aresubmitted. help shape and deliver our organisational strategy and policy. "There are numerous episodes of excellence seen every day. Feel free to get in contact, my email isBen.watson1@nhs.scotor message me on Twitter @BenJWatson86, Note: The term GREATix was coined by Dr David Sinton, after working with Adrian Plunkett who set upthe Learning from Excellence Movement, You need to be a member in order to leave a comment. The real benefits on moral and culture still have yet to be realised. We all know how to provide feedback when things go wrong: Datix it! Now $108 (Was $116) on Tripadvisor: KH Hotel, Geisenfeld. We've put some small files called cookies on your device to make our site work. We recently started our migration to Microsoft 365 which gave us more functionality to make things a bit easier. With a little kick start from trusted allies, we started to recognise others work and soon the concept took off. Newcastle Hospitals advises people should only call 999 or go to an Emergency Department if you or someone else has a life-threatening emergency, such as: signs of a heart attack - chest pain, pressure, heaviness, tightness or squeezing across the chest, signs of a stroke - face dropping on one side, cannot hold both arms up, difficulty speaking, sudden confusion (delirium) - cannot be sure of own name or age, suicide attempt - by taking something or self-harming, severe difficulty breathing - not being able to get words out, choking or gaspingchoking on liquids or solids right now, heavy bleeding - spraying, pouring or enough to make a puddle, severe injuries - after a serious accident or assault, seizure (fit) - shaking or jerking because of a fit, or unconscious (cannot be woken up)sudden, rapid swelling of the lips, mouth, throat or tongue. Page 2 of 12 . sH1gwv&a_L#5'vXS6CoizB9bV1eceVsra\(mkFt~N7EA"Z1&UwG%nNOnB3+AY Please do not send correspondence relating to patients, requests for patient information or recruitment and placement requests to this website email address.
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