You can also order value at the same time. Learn more about Clipper, including how to get and use your card. Key Clipper information translated to Chinese. The exception is BART HVD, which will be available the following day. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. WebClipper cards are dispensed one card per transaction. I set up Auto-Reload, but its not showing up in my online account. You can also use it as a photo ID when paying with cash. You can always contact Clipper Customer Service with general questions about Clipper. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Otherwise, you will be logged out automatically. If you hear two beeps, your value is low. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. Just load it with any combination of cash value and discounted passes. Qualifying individuals include: The Clipper BayPass program kicks off the recommendations of the Fare Coordination/Integration Study, which focused on creating a more customer-friendly transit fare system in the Bay Area. In London you don't even need a pass - you just use your NFID enabled debit/credit card, or Apple Pay. Where can I buy or load value on a Clipper card? VTA light rail operates on a proof-of-payment system. Otherwise, you will be logged out automatically. No, transit agency ticket offices cannot load value to mobile phones at this time. Can I get a card at an airport? If you already have a card, you can choose to set up Auto-Reload when you load value online. But if you tag off, Clipper will return the difference of $6 to your card. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. 6. Clipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. The Class Pass Program transports over 50,000 teachers and students during each school year. Once you do that, it will show up in your account. Request a replacement Go Pass using Option 2 on our Transit Pass Replacement form. Key Clipper information translated to Chinese. The reason for this has to do with how much space unused orders take on their computer system. Choose to stay logged in or to log out. The most you can load online at any one time is $255. The Monthly passes may be loaded to the Clipper Card at SamTrans headquarters, Clipper retailers or online at Clipper. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Using this contactless payment option, riders can enjoy discounts on single ride fares and Day passes, as well as get exclusive access to You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Because the SFMTA is continuing to provide Muni service for essential travel during the coronavirus health emergency, we will not be issuing refunds for monthly passes. For questions about Clipper BayPass policy and program management, please contact: William Bacon, MTC Express Fares are forExpress Bus routes only. Please first contact your institutions transit pass office (likely where you picked up your ID or Clipper Card). Monthly passes are available for purchase from the16thof the previous month through the15thof the pass month. Muni Only "M" Pass: Provides unlimited rides on all Muni service, including cable cars. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. WebClipper Clipper is the Bay Areas all-in-one reloadable transit card and the preferred way to pay AC Transit fares. Privacy Policy. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value To add a card to your Android phone, open Google Pay and click the + sign. Scan this QR code to download the app now. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Apply for your discount Clipper card and start saving every time you ride! Lost or stolen Day Passes or Monthly Passes will not be replaced. Riders under age 65 with qualifying disabilities can apply for a Regional Transportation Connection (RTC) Clipper card. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. If one does not use the Clipper card for six months, it can be frozen. We notify customers 30 and 60 days before the expiration date of their payment card on file. WebKnown as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of Californias Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. For more information, visit Sales and Service Locations. Clipper also offers a monthly M or A Pass that includes cable car rides along with other transportation. Once youve activated your Auto-Reload, youll be able to see it in your account. Phone: (510) 464-6435 Log in to your Cilpper account with the email address we have on file and provide an updated email address. VTA has agreements with the following regional transit operators to provide convenient transfers - find the details on our Regional Transfers page: Highway 17 Express Caltrain BART ACE AC Transit To qualify for discounted fares, Seniors must be age 65 or older and Youth must be age 5-18. All light rail passengers must have a valid fare before boarding light rail. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. The following MTC programs are designed to ensure compliance: MTC is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. WebAvailable on Clipper as a prepaid fare, a local 31-day pass is valid for 31 consecutive days. In 2023, the project team expects to expand the Clipper BayPass pilot to at least ten Bay Area employers of various sizes. After the end of the sales window, be prepared to pay your fares with cash value. This popular program allows teachers, grades K - 12, within Santa Clara County the opportunity to take their students on field trips traveling by VTA buses and light rail for free. How can I set up my card to automatically reload? My card/value was blocked due to an expired credit card. And, to get it back, its an hour on hold, and three to five business days.. Clipper Card Transit Office Monthly Pass: Marin Local 31-Day Pass - $80 Marin Local 31-Day Senior/Disabled Pass - $25 Split Payment Option: Yes Transit Office; Clipper Card Metrolink Los Angeles Web: www.metrolinktrains.com Tel: 800.371.5465 Services: Rail Forms of Payment: Cash, Debit/Credit Cards, Checks Ways to Pay: Ticket Try tagging your card again. Credits. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Email: wbacon@bayareametro.gov, Michael Eiseman, BART VTA hasagreements with area transit operators to provide convenient transfers. Once you hear a single beep that means youve paid your fare and are good to go! All rights reserved. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. It is accepted on all Bay Area public transit, including all Muni vehicles, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, San Francisco Bay Ferry and 14 other Bay Area transit services. Add Clipper to your phone before you take-off! Each teacher is eligible to receive up to two class passes every school year. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. WebMonthly Passes. We will automatically send a declined payment notice to the email address in your Clipper account. But if a customer already has value on his/her card, that value should not be removed. Select Clipper card and follow the instructions to add a card and load value. What is the difference between a limited-use ticket and a Clipper card? "A" Pass: Muni (includes Cable Car) + BART within SF, . To qualify for the Senior/Disabled/Medicarefare, you must present one of the following: May ride VTA Express Bus service without an upgrade. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Several hours ago, Muni Diaries heard from the folks at Muni that anyone with a monthly pass isn't required to tag their card. It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. It currently shows I have the amount in the You will need to use this new email address the next time you log in to your online account. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Select "Transit card" and "Add Clipper card". When will I be charged for my Auto-Reload value? Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Select Clipper card and follow the instructions to add a card and load value. Prior to that he was an assistant sports editor at the paper from 1984-1987. What are the age limits for discounted fares? Express bus fare is required for any trip that includes express service. There's no need to open an app. Youth and seniors can apply for reduced fares and access to discounted passes. How does Auto-Reload work with monthly passes? The RTC Clipper Card brings discounted transit to disabled riders under age 65. After receiving your card in the mail, you can set up an online account by calling Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). hashblunt 5 yr. ago Hm true. 2020, Metropolitan Transportation Commission. If you want to ride, you will need to tag again. Monthly passes have a three day grace period at the beginning of the following month. Phone: (415) 778-6628 Once you convert your plastic card to the Clipper on Your Phone app, you will no longer be able to use your SmartPass or your plastic Clipper card for transit. Violators are subject to fines and can lose their transit privileges. Just load your Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. vta.org/covid-19- VTA recommends, but no longer requires, masks on board. Youth, seniors, riders with disabilities or low incomes all get a break with reduced fares and discounted passes. Clipper cards are accepted on BART, Caltrain, Muni, bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Select "Transit card" and "Add Clipper card". WebClipper is the all-in-one transit card for the Bay Area. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Can I get a Clipper card before I arrive? To ride our world-famous cable cars using Clipper, buy a one, three or seven-day Visitor Passport for discounts on multi-day rides. The deadline to transition to Clipper for the 50,000 BART riders who have used EZ Rider cards for transit trips over the past few years has already been pushed back by more than two months, to mid-December, and now BART is concerned the 41,000 remaining EZ Rider account holders will experience an unpleasant surprise when the Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. All Access Digital offer for just 99 cents! Reddit and its partners use cookies and similar technologies to provide you with a better experience. What if I buy a new 31-day pass before my current pass expires? On the cable car, the conductor carries a handheld card reader. You will still need to use your plastic Clipper card for this. WebThe Go Pass is valid for the calendar year until Dec. 31 at midnight. Bay Area Metro Center I was charged the wrong fare. We strive to have /r/askSF serve as a reference to SF Bay Area resources. Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. Visit VTA's Fares page for more information. Key Clipper information translated to Chinese. WebYour Clipper card will not be returned to you. Cash value and transit passes are not interchangeable. With the card you can buy discounted VTA Senior/Disabled monthly passes using Clipper or load cash value onto the card. To find out more information about replacing an RTC card, please visit 511.org. Your Clipper Card must be tagged on the Clipper reader on the bus, station, dock, platform or with a transit agency staff member in order for your fare to be considered valid. VTA PRIVACY POLICY These include: TheRegional Transit Connection Discount Cardis a version of the Clipper card issued to persons with disabilities. I'd like to plan my visit to the Bay Area in advance. Me & My Car: 57 Chevy 150 could easily become a show model, Major crash closes stretch of Blacow Road in Fremont, San Jose: Officials ID woman who died following April 9 crash. Or get a card in person. Please note that you cannot use your phone to unlock bikeshares. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Opens in new window. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Yes. Help inform how MTC engages Bay Area residents to create a shared vision for the future. All rights reserved. For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. If you forget to tag off, thats the fare you will pay. How long do I have to pick up the value before it expires? Can I load value on my mobile phone at a transit agency ticket office? Skip top navigation. Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. This second phase of the pilot program will offer the pass, for purchase, to organizations which are interested in offering their employees an unlimited Bay Area transit pass. Dear Abby: I have a great life, so why have I fallen into this shameful behavior? If you order online and set up automatic reloading, your card is free! Key Clipper information translated to Spanish. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? : Roadshow, Hands-free law means exactly what it says: Roadshow, Parents can be best (and toughest) teachers for new teen drivers: Roadshow, Why electric vehicles are better than hybrids at fighting climate change: Roadshow. Main Fax Number: (415) 536-9800. Find your card and select Manage Auto-Reload from the More Options menu. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Choose to stay logged in or to log out. Yours is the first email Ive gotten on this issue. Picking up your value means loading the value on your card after youve placed an online or phone order. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Public Information Line: (415) 778-6757 The Clipper BayPass pilot program will help shape the development, pricing and implementation of one or more new Bay Area multi-agency transit passes or fare caps. 2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. WebClipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 MondayFriday 7 a.m.7 p.m. Saturday 7 a.m.4 p.m. You can use our automated phone service 24/7 to Im so glad that I dont have to go into the office the last two weeks. BART trains operate on a tag and go system. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Key Clipper information translated to Spanish. To order a Clipper card, visit Get Card. We strive to have /r/askSF serve as a reference to SF Bay Area resources. No. The SFMTA offers two types of monthly passes: Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Skip the side navigation menu and go to the main content. I used the card on the bus and BART last Thursday, but the money is still pending. You can order a card and value online but note we can only mail cards to domestic addresses. Pay With How do I add value to a Clipper card on my phone? Huh? Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Learn more about Clipper STARTOpens in new window. Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. This means we couldnt process your payment for automatic reloading. Youth 4 and younger are always free on the cable car. Per VTA Board Approved Fare Policy: Convention Passes are available only to Conventions/Hotels and not valid on Highway 17 Express. No refunds shall be made for purchased passes. For example, a monthly pass for July is available for purchase from June16through July15. San Jose, CA 95113Monday - Friday 9:00 am to 6:00 pm, 3331 North First Street On a successful tag, lights and a "Travel OK" screen will appear on the machine. Fare inspectors regularly patrol the system and ask passengers at random to No refunds will be made for purchased passes, based on VTA Board approved Fare Policy. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. /r/BART is a subreddit for any discussion relating to the Bay Area Rapid Transit system. Apply for your discounted card and save every time you ride. Hikers, joggers, bicyclists, skaters and wheelchair enjoy more than 350 miles of trails that circle the bay, MTC has helped bring over $4 billion to Bay Area transit agencies. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Your session is about to expire due to inactivity. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Was I supposed to activate it somewhere? If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. WebWhat should I do if my card is lost or stolen? When does the new 31-day pass become active? How can I track my Clipper expenses? LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Log in to your Clipper account. Choose your payment method and complete the order. WebTo add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Whether youre going to festivals, movies, parades or other leisure destinations, the 8-Hour Excursion Pass is your ticket to fun on Light Rail! Two beeps and a yellow light means you paid, but your remaining balance is less than $2. They make getting there, and back, so much easier! San Francisco, CA 94105-2066, Main Phone Number: (415) 778-6700 WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must You can load a Monthly Pass on your card, as well as cash value for Single Rides ora Day Pass. The tag will not register if you place your device or card too low or high on the screen. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Youth, seniors and riders with disabilities can receive reduced fares and access to discounted passes. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Open the Clipper app and select the card you want to set up for Auto-Reload. Once approved, your Class Pass and trip itinerary will be sent to you 2 weeks prior to your scheduled trip. See the. Youth and seniors pay their regular fare on Express Buses. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Three-day grace periodnot applicable forBART access. Children under the age of 4 always ride the BART for free. Your mobile wallet will display purchase options for your selected Clipper card. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Key Clipper information translated to Spanish. Clipper can also be used to unlock Bay Wheels bike share bikes. To add a card to your Android phone, open Google Pay and click the + sign. Passengers with a valid Paratransit ID Cardreceive free rides on VTA Local, Express bus service and Light Rail. Get Morning Report and other email newsletters. Limited-use tickets are not available on phones. Clipper is the all-in-one transit card for the Bay Area. Foreign coins and VTA light rail operates on a proof-of-payment system. Thats three months of travel for the price of two Youth Monthly passes! You will need to tag your card to a card reader or ticket machine to activate it. For more information, please contact Fares@vta.org. You can load up to $300 on a Clipper card. Skip top navigation. SamTrans Monthly passes are available only on Clipper and may be purchased between the 21st of the month prior month the pass is valid, until the 15th of the month the pass is valid. Can I set up Auto-Reload for cash value and a pass? You must possess validated fare while on the light rail system. After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. Pay With To add value to your Clipper card, open your mobile wallet on your phone. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Three beeps and a red light means your card wasnt accepted. You can also add value through the Clipper app. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. (opens in new window) You can also find answers to commonly-asked questions about the RTC Clipper card in our RTC Card & Accessibility topic. Just load it with any combination of cash value and discounted passes. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Your 31-day pass becomes active the first time you use it to pay a fare. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Please visitThe ABCs of VTA's Class Pass Programfor more details on how to sign up. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. It depends on how you buy your pass. Skip the side navigation menu and go to the main content. I'd probably go to a ticket Insert them one at a time. Your card should arrive within 5 to 10 days. Riders age 5-18 or 65 and over can apply for a Youth or Senior Clipper card by mail, email or fax. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Sign up forAutoloadand have your monthly pass automatically loaded on yourClippercard each month or make aone-time pass purchase.
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