The man needs to study and digest all this criticism! Sean Doyle's personal email address is se****e@gmail.com What is Sean Doyle's business email address? Nexus Technology S.A.C. Investing more in digital & ensuring its an awesome customer experience will reap rewards & improve their Net Promoter Score (NPS). BAs outsourcing of this has been terrible for years, by far the worst of any airline with which I deal. BA has a mountain to climb, Better posting on BAs Facebook page. Even if Virgin & BA were on par with my experiences I would still choose Virgin. Sean Doyle, Aer Lingus chairman and chief executive, will become the new chief executive of British Airways and take over as chairman after a transition period. However, the north lounge in T5 badly needs an upgrade. The one tray option in Club is also grating. Nobody answers the phone. Anchore, WW Category Director, Capture Solutions at Kodak Alaris, Managing Director, Middle East at FGE Id love to support our National Carrier but not until they up their game and become competitive too. Plus, we have insightful letters, insider tips, and more. Will we get our case back? Shambles! I think someone needs to tell BA that the Middle Eastern mid haul routes are not in Europe so why are they operating them as short haul European services? How to win your consumer dispute using the Elliott Method. Their smiles and their enthusiasm to . Supercharge your prospecting on LinkedIn and across the the web, 10x your recruitment & sales conversations. free lookups / month. However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. Soon there will be less of them as they wet lease more and more as the post covid world reopens. What we want and what you (passengers) want both have elements of fantasy about them that just wont happen but there is a lot of common ground and jiggling some of the formats is really all it takes but IFCE cant see that. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Also, please remove as many pain points as possible. It would be nice to think their service will be improved. Mr Doyle you and your company are an effing joke. Sean Doyle's Professional Skills Radar Javier became Chairman and Chief Executive Officer of Iberia in September 2020 having previously been Chairman and Chief Executive Officer of Vueling from April 2016, prior to that he was Strategic Planning and Finance Director of Iberia since 2013, where he was a member of the Board of Directors and played a key role in the Transformation Plan to restore profitability and future sustainability of the Spanish airline. Waited too long to get a passport? Id like to say before I give my take on the announcements that I am the highest status you can earn on BA as a Gold Guest List. @British_Airways . Agree completely Michele; he has a huge challenge with repositioning BA to being a credible premium brand. Not rocket science to sort out a call centre. BritishAirways Customer Relations 2 Park Ave Suite 1100 New York NY 10016, Baggage claims 11 W 42nd St Fl. I want BA to be amazing again. Prior to joining Avios, Adam was Chief Commercial Officer at BA for three years (2015-2018). They all stood waiting between the gate staff and the airbridge for 10 minutes, as the aircraft wasnt quite ready! Living in South East Asia for the last two years, being forced to phone you or use Twitter feels so backwards. Prior to his appointment at Aer Lingus, Sean served as Director of Network and Alliances at British Airways, and a member of the Management Committee since 2016. You might have seen our new advert, starring the real people of British Airways who are always working to keep you safe. I know a stack of former crew who hate, loathe and detest their former employer of twenty years plus because of the way they were treated during the redundancy programme over the past two years. well as phone numbers accurately with My number one priority is to address the customer call centre issues many of you have experienced and may still be experiencing. And our colleagues are excited. at I love the First Wing. A weak excuse/ apology now is just too little too late BA. Sean Doyle works in the Airlines/Aviation industry. Last week flew F from LAX to LHR on BA and wouldnt have called it a premium product although the crew were excellent. However, now that the UK government has announced the removal of all restrictions on travel it is time for British Airways to once again look to the future and rebuild the airlines image. Just got back from Switzerland. This week Im off to Caribbean, choice of Virgin or BA, Virgin slightly more expensive but have chosen them as has always been a better experience re food & service. The menus seem to consist of what I would think of as pub grub, sausage and mash, cottage pie, pasta and roast dinners with a curry option if you are lucky. John became Chief Information Officer (CIO) in September 2019. We know change starts from within. As they say, the proof is literally in the pudding! As a result we might all be forced to desert to their competitors sooner rather than later, although it would be such a shame not to redeem all those Avios, companion E tickets, and the various vouchers of which we all now posses so many????? Just look at the starter below which consists of a couple of bits of lettuce, two bits of avocado and half a cherry tomato! When we can we travel twice a year to Atlanta we fly either Club or First. I mostly fly paid for F. Every so often I do use 2-4-1 but realistically if I want to fly F I do. None of this says premium to me. It will also, On Thursday, Virgin Atlantic announced plans to relaunch services to Shanghai, which will begin next, Qantas Group CEO Alan Joyce will formally step down from the head role when he. What is worrying is that there are enough MBAs in BA who will have carried out substantial analysis before they made these changes and this to me is therefore a DELIBERATE STRATEGY and sadly, I believe Mr Doyle is a snake oil salesman! Lots t, Review of @movenpickalmarjan in Ras Al Khaimah is, Not only was this an amazing empty leg flight on t, @flydubai #b737max business class. Sean Doyle works in the Airlines/Aviation industry. Id hope that means you get a choice of starter again and a choice of desserts as before. Our help is free. National carrier! Business Lounge table ordering I hope will end post covid soon. Sean joined British Airways in 1998 and qualified as a Management Accountant (ACMA). Pretty impressi, Room with a view at @jumeirahsaadiyat. Mon 12 Oct 2020 at 04:04. Unbelievable. I think the combination of the storms with the very busy half term weekend has caused a major breakdown with luggage and stands at T5. We publish the names and emails of customer service managers. All the food would have been returned causing potential wastage. Matters were made worse, as passengers on earlier departures were kicking off and being brought forward as they were close to flights. This was really unpleasant for me and anyone nearby. Previously he had been Chief Financial Officer (CFO) and Head of Corporate Functions at Iberia Express. Having joined in 1992 on the BA Graduate scheme. Chart, Frequently Asked Questions about Sean Doyle. He is a graduate of University College Cork and is an associate of the Chartered Institute of Management Accountants. Brand Manager at Olympic Industries Limited, IT infrastructure and SRE coordinator / Project Manager at Bio Ritmo / Smart Fit Group | Scrum | Kanban | KPI | Lean | Process BPMN 2.0 | People | Leadership | Agile | OKR | Management 3.0 | DevOps | In that role Adam oversaw British Airways' worldwide commercial activity including marketing, pricing and revenue management, distribution strategy, website, call centres and digital strategy, the worldwide sales force and the Frequent Flyer Programme. For me the one aspect missing from this list is the urgent need to retrain their staff. CEO British airways email address Notices Join in and register on theDIBB You will need to register before you can post: click the register link below to proceed. All this was bad enough but then I tried to get some sleep but the light above my part of the cabin was quite bright. Before the pandemic, I used to forgive BA for not having the greatest business or first class compared to other airlines because you could get decent deals in sales or booking far ahead. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Remember the days when you got a starter and a side salad? We are flying ATL LHR today in Club (avios upgrade) and it has taken 4 calls and we still think they might have charged us twice for tax. The meal was sub standard pub grub. Gerente de Lnea They have wasted their legacy and headstart from Lord King and Colin Marshall. Nobody answering the phones, as usual. Another hour on hold to get it corrected and then they still get it wrong. Just fly with Qatar Airways in economy and even better in business to see how it should be done. Julio has a PhD in Physics from Cologne University in Germany and has an MBA from IESE Business School in Spain. Sean Doyle was appointed as Chief Executive Officer of British Airways with effect from 12 October 2020. Booked 2 holidays late last year with Jet2 from Stansted for that exact reason. This we have been doing for at least the last 10 years. Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. It is absolutely clear that they are 9n the skids and so Qatar and others will pick up a lot of business. John was previously Group CIO for Rolls-Royce and has over 30 years IT experience performing roles throughout the IT lifecycle across several industries. The decision to allocate positions in rotating groups and not experience has been commercial suicide. CEO Sean Doyle reportedly said in a recorded message to staff in March that passengers were "rightly fed up" with BA's issues, but he added that there were no quick fixes, and likened . BA have totally ruined my trip , lesson learned . Before joining the Group she held different positions in Yell, Telefnica Group and Imperial Chemical Industries. We wait and see if his message delivers. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. Also cabin crew, you are attracting a following. Southwest just got a one-two punch for its holiday misdeeds. One word. Didnt follow up on it. Pre departure drinks are not ad hoc, we have been doing them for several months already. He was appointed LEVEL chief executive in September 2019 and was previously chief executive of Iberia Express for six years. There is no element of luxury or premium to most of the meals. The Covid hiatus, with many planes taken out of service, presented the airline with an unprecedented chance to catch up and speed up the introduction of Club Suites across all the remaining planes. Like many Im very loyal to BA but seriously frustrated with call centre wait times. He also held positions of Chairman of British Airways Holidays, board member of City Flyer and a board member of Avios Group Ltd. Why did the senior cabin manager allow that to happen.? Prior to this, Sean was Executive Vice President Americas from 2013 to 2015, overseeing BA's commercial business in the United States, Canada and Latin America. Service was above recent standards and when my desert choice was unavailable I was offered a choice of F deserts which was a nice touch Bottom line when my hold status goes Ill be looking at AA and DL for my US flights and buying on price so I doubt Ill be flying BA as much in future. Arrived in Vancouver on Saturday 1 day and 3 hours late .on arrival told passengers luggage had not been loaded . Complete shambles of an organisation. Cant anything about this for long haul but did a business class recently to Madeira and was pleasantly surprised TBH! Sarah has lived and worked in Switzerland for over 10 years where she worked for Alexion Pharmaceuticals as VP, Legal - International and at Novartis Pharma in a variety of global and international legal roles. Of course they can improve in some areas such as onboard food offerings and doing up the Heathrow lounges but overal they are doing well in what is a highly competitive market especially Europe with low cost airlines . Finally, despite being tagged priority, our bags were some of the last on the carousel at Newcastle. The BA crew were amazing: efficient but also kind in how they dealt with this. BA need to go back to using trolleys if they are going make the multi course service work again. Here are my thoughts on what he addressed: Yes, these are pretty shocking. I dont think I have ever seen so many replies to an article on here !! There are a few things they could do straight away, starting by doing away with the unbelievable charges for anyone booking Club Europe/World, (without status), for choosing a seat I cannot understand why they cant just bake the cost of this into the overall booking truly, who is going to notice 250 on a circa 4k booking, to also sit in some of the oldest Biz Class seats in modern aviation appreciating there is a slow refurb of the fleet? Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. Marco has a 25 years experience in the airline industry and has been working throughout Europe in Amsterdam, Zurich, Paris, Rome and Madrid. The mid haul routes operated as Club Europe instead of Club World are unacceptable. Patient while we bring multiple aircraft back from airfields around the world. This took 1 hour to sort, surely an extremely inefficient method. LONDON Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. I am cabin crew, A lot of people have told me they like the one tray service in Club World because it keeps the length of the service to a realistic time frame. We may need to confirm you are who you say you are by asking a couple more questions depending on what you need help with. Stay up to date with all our latest developments and corporate news, Significant shareholdings and treasury stock, Corporate governance and directors' remuneration reports. Items 2 and 3 are things they have been already doing for a long time. Sean Liam Doyle is Chairman/CEO at British Airways PLC. Javier is a graduate in Business Studies from Universidad Complutense de Madrid and Technical Aeronautical Engineering from Universidad Politcnica de Madrid, as well as a postgraduate in several programmes from ESADE and Instituto de Empresa (IE) among others. Michele, I agree that we should be able to do as much as possible online, but, until they fire their current IT crowd and make it a top priority, well still be waiting on hold for two or more hours at a time. While BA has a chat system its not working half the time and limited on what they can do. Im going to Brisbane via Sydney this year and BA have put their F to nearly 7k min from 5.4k. Thanks Millie for the perspective. By using ba.com you agree to the use of cookies. Emails have not even been acknowledged. From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. Previously he was Chief Executive Officer and executive director of Aer Lingus from January 2019. It was explained to me that the staff on the outbound flight had let the customers drink it all. the focus now for the vast majority of people is price and BA provide many benefits for those who pay and want them and less for those who dont people have the choice . Not everyone has received it yet so here it is in full: Im writing to you directly today in the spirit of transparency, which is the ethos were striving to promote at British Airways in 2022 as we emerge from the worst crisis in our 102-year history. Youve also told us you appreciate the complimentary water and snacks weve been offering on short-haul flights in our Euro Traveller cabin, so well be continuing with these too. He may have a generous Irish heart but his company finally became a lost cause when they disastrously employed a bonus chasing Spanish discount airline CEO who only knew how to cut and not invest. Alternatively its possible from an overseas station there was no champagne supplied for the service because in many places customs dont allow us to open bonded liquor bars until flight. We know that for many months now weve been asking you to be patient with us. Not enough meals heated up outbound and completely ran out of all meals and drinks glasses by row 10 on the return leg.disgraceful, they knew how many seats theyd sold, its not difficult to work out the food needed. UK blog on how to travel in luxury for less. She was also chairman of BA CityFlyer. Yes, we did both comment that our non direct flight to Nairobi on Qatar in August when we even flew economy on one leg was infinitely better! So I would like these issues resolved that would make my life a lot easier. At the start of the year, BA CEO Sean Doyle announced a series of senior management changes to spearhead the airline's recovery from COVID-19. Twice now they have put me as both the passengers, instead of my wife and I. Covid excuses no linger wash and some of us like to walk around, choose our own food and serve our own LPGSoh sorry that has been replaced too. He also clearly doesnt understand what the food in club world of the last few years is like, I would best describe it as similar to 1990s package holiday charter flight fare. For me its all too little too late and Im bored with BA blaming COVID and its effects for a whole raft of shortcomings. Eventually I went to find a steward to get it turned off to be told he had just written a report about it as it would not switch off! He did some good stuff at Aer Lingus and I had high hopes for him, but sadly little seems to have changed. I just laughed. Forget it Sean are you serious??? BA staff are currently providing Ryanair quality service for their premium prices. In 2001 he was appointed as General Manager for Central Europe. And recent experiences have just pushed me to the point where I seriously question why I would ever fly with the airline again. Half the travel time. BA are holding millions of our cancelled Avios point bookings and tax money. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. Too rarely did you actually receive service which actually warranted it.When its good its very good, however these days this is rare. he missed out 'without spending any money'. It will be interesting to see what he calls choices being improved are. Its certainly you who makes us fly, and we cant wait to welcome you back. Our CW flight to MBJ didnt have any premium gin from the outset (Tanqueray was on the menu card). Recent years have seen my patience and loyalty to BA severly tested. 2) Limited, All directors of British Airways Pension Trustee, Website for British Airways Pension Trustee, British Airways Pension Investment Management Limited, All directors of British Airways Pension Investment Management Limited, Website for British Airways Pension Investment Management Limited, British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Naps Nominees Limited, Website for British Airways Pension Naps Nominees Limited, All directors of British Airways Pension Services Limited, Website for British Airways Pension Services Limited, British Airways Pension Administration Limited, All directors of British Airways Pension Administration Limited, British Airways Avionic Engineering Limited, All directors of British Airways Avionic Engineering Limited, Website for British Airways Avionic Engineering Limited, British Airways Pension Property Holdings Limited, All directors of British Airways Pension Property Holdings Limited, Website for British Airways Pension Property Holdings Limited, British Airways Global Financial Services Limited, All directors of British Airways Global Financial Services Limited, All directors of British Airways Mileage Company Limited, All directors of British Airways Leasing Limited, Website for British Airways Leasing Limited, British Airways Pension Property Holdings (number 2) Limited, All directors of British Airways Pension Property Holdings, Website for British Airways Pension Property Holdings, All directors of British Airways Quest Limited, British Airways Pensions Investment Management Ltd, British Airways (BA, BritishAirways, ba.com, British Airlines, British Air Ways, British Air Lines, Biritish Airways, British Airways Holidays, BA Holidays, British Airways UK, British Airways USA, BA UK, BA USA), British Airways Executive Club (BA Executive Club, BA Executive Card), British Airways Welfare And Benevolent Fund, British Airways Associated Companies Limited, British Airways Maintenance Cardiff Limited, British Airways 25 Year Club Benevolent Fund. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. When you call BA to use your Avios flight voucher it is almost impossible to get through, hence in the end you just give up and pay the cash online. Head of Strategy and Business Plan @ British Airways CEO Aer Lingus @ Aer Lingus Area General Manager Americas @ British Airways Finance Director BA World Cargo @ British Airways Financial Controller Airline Partnerships @ British Airways CEO British Airways @ British Airways Director Fleet Network & Alliances @ British Airways Finance Manager @ British Airways Area Finance Manager Asia Pacific @ British Airways Finance Business Partner Strategy & Business Units @ British Airways, Extraversion (E), Intuition (N), Thinking (T), Judging (J), There's 74% chance that Sean Doyle is seeking for new opportunities, Principal Software Testing Consultant at Testhouse What should they improve? Patient while we rebuild our network, retrain and recruit people to serve you better, and patient while we deal with the thousands of customers that need our help. *IF* Sean makes real improvements upto a competitive level and they are reliably delivered for several months I will experiment with them but for now BA remains #BeyondAbysmal and #BestAvoided because they not only deliver sub par product & service but charge a ridiculous premium for it. The website has more glitches than a really bad sci fi movie. Effortless, graceful and personal service that makes flying a delight. With the call centres Ba have gone through a tough 2 years and have tried their best to get through to people and talented people is what we need not less and more online only services . Sean Doyle was appointed Chief Executive of British Airways in October 2020. What an experience. The email also listed out that the airline had taken the feedback from customers and confirmed that they would be rolling out their club suite on as many aircraft as they can, as quickly as possible. Cabin Staff clealry not with it any longer, needing to be reminded what request had been made, not responding to call buttons, and very very slow and assistant service almost as if they are all finding their way.
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